CallCopy Announces 2012 User Conference September 10-11th in Columbus, Ohio
Annual Conference Providers Attendees with Best Practices, Industry Trends, User Group Discussions for Peer Learning, and Opportunity to Influence Product Direction
COLUMBUS, Ohio, Sept. 5, 2012 /PRNewswire/ -- CallCopy, a leading provider of innovative call recording and contact center solutions, announced today it will hold its first annual User Conference at the Hilton Columbus at Easton, in Columbus, Ohio from September 10th through 11th.
Education sessions will be broken out into three role-based tracks for System Administrator, Day-to-Day Operations and Executive. Attendees can chose from more than 25 sessions from any of the three tracks. Sessions cover a wide range of topics including permissioning, archiving and scheduling, QA reporting, improving first-call resolution, and regulatory compliance. Several sessions will focus on achieving the most value from CallCopy's cc: Discover workforce optimization solution. The keynote speaker for the event is Donna Fluss, author of The Real-Time Contact Center, and founder and president of DMG Consulting LLC.
"Our annual user conference is a great forum for our customers to come together to learn about both industry trends and also how to best use our innovative solutions, from both an operational and strategic standpoint" said Jeff Canter, president and CEO at CallCopy. "With more than 25 sessions, our two-day event provides a comprehensive venue where our customers can get one-on-one access with our technical team to discuss new initiatives, customizations, or best practices. As our solutions continue to earn market share, we focus considerable attention on our User Conference which helps us to meet the needs of our diverse customers and also encourages group learning and further product refinement."
CallCopy received the highest Overall Vendor Satisfaction rating in a 2012 customer satisfaction survey conducted by industry analyst DMG Consulting LLC (DMG). CallCopy recently ranked number 916 on the 2012 Inc. 5000 list as well as winning a Business First "Fast 50" Award for the fourth consecutive year.
About CallCopy:
CallCopy, a leading provider of innovative contact center solutions, is dedicated to ensuring the highest standards of satisfaction. The award-winning, enterprise-proven cc: Discover suite delivers advanced call recording, screen capture, quality management, speech analytics, desktop analytics, performance management, customer satisfaction survey and workforce management capabilities to organizations of all sizes and industries. For more information, visit www.callcopy.com.
SOURCE CallCopy
Share this article