News from callcopy A wide array of domestic and global news stories; news topics include politics/government, business, technology, religion, sports/entertainment, science/nature, and health/lifestyle.

Latest

Jun 04, 2013, 03:24 ET CallCopy's cc: Discover Suite to be Showcased at Annual Avaya Users Conference

CallCopy today announced it is showcasing its cc: Discover workforce optimization suite at IAUG Converge2013. Converge, the International Avaya Users ...


May 15, 2013, 09:04 ET CallCopy Introduces Insight Performance Management Application

Many contact centers are forced to rely on performance measures from a variety of sources that, when analyzed disparately, provide unreliable and...


Apr 17, 2013, 08:01 ET CallCopy Subscription Service Gives Contact Centers Affordable Access to World-Class Workforce Optimization Suite

Contact Centers are under constant pressure to do more with less, which is why making an up-front technology investment can be a challenge, even for...


Apr 15, 2013, 08:00 ET CallCopy Receives Perfect Rating in All Customer Satisfaction Categories in DMG Consulting's 2013 Product and Market Report

CallCopy, a leading provider of innovative call recording and contact center solutions, announced today it received the highest possible score in...


Mar 21, 2013, 08:00 ET CallCopy Launches Upgraded cc: Discover v5.1 Workforce Optimization Suite For Easier Access to Information and Optimal Agent Efficiency

CallCopy, a leading provider of innovative call recording and contact center solutions, announced today the availability of cc: Discover 5.1, an...


Mar 12, 2013, 10:38 ET CallCopy Hosting The Ohio State University Engineering Students Participating in Annual Job Shadow Program

CallCopy, a leading provider of innovative call recording and contact center solutions, announced today it is hosting students from The Ohio State...


Jan 03, 2013, 08:02 ET CallCopy Recognized as Best Places to Work in Columbus for Fifth Consecutive Year

CallCopy, a leading provider of innovative call recording and contact center solutions, announced today its selection by Columbus Business First as a ...


Nov 28, 2012, 08:55 ET CallCopy and Vertical Solutions, Inc. Partner to Enhance Customer Experience & Field Service Management Platform

CallCopy, a leading provider of innovative contact center call recording and workforce optimization (WFO) solutions, and Vertical Solutions, Inc....


Nov 16, 2012, 08:45 ET CallCopy Recognized in 2012 Magic Quadrant for Contact Center Workforce Optimization

CallCopy, a leading provider of innovative contact center call recording and workforce optimization (WFO) solutions, announced today it has been...


Oct 25, 2012, 07:56 ET CallCopy's cc: Discover v5.0 Workforce Optimization Suite Receives 2011 Communications Solutions Product of the Year Award

CallCopy, a leading provider of innovative call recording and contact center solutions, announced today that TMC, a global, integrated media company, ...


Oct 23, 2012, 07:55 ET CallCopy Named to Inc. 5000 List for Third Straight Year

CallCopy, a leading provider of innovative call recording and contact center solutions, announced today its ranking at #916 on the influential Inc....


Sep 20, 2012, 08:55 ET CallCopy Presents DePaul University with Client Evangelism Award at CONNECT12 User Conference

CallCopy, a leading provider of innovative call recording and contact center solutions, announced today that DePaul University has been honored as...


Sep 05, 2012, 11:56 ET CallCopy Announces 2012 User Conference September 10-11th in Columbus, Ohio

CallCopy, a leading provider of innovative call recording and contact center solutions, announced today it will hold its first annual User Conference ...


Jun 11, 2012, 09:00 ET CallCopy Showcasing cc: Discover Workforce Optimization Suite at Cisco Live - Product Offers Flexible Platform with Call Recording, Analytics, and Agent Coaching

Today at Cisco Live, Cisco's annual IT and communications conference, CallCopy announced it is showcasing its cc: Discover workforce optimization...


May 09, 2012, 07:05 ET CallCopy Presents Upgraded cc: Discover v5.0 Workforce Optimization Suite

CallCopy, a leading provider of innovative contact center call recording and workforce optimization (WFO) solutions, announced today an updated...


Mar 26, 2012, 08:34 ET CallCopy Presenting Suite of Contact Center Solutions at Enterprise Connect 2012

CallCopy, a leading provider of innovative call recording and contact center solutions, announced today its participation in the 2012 Enterprise...


Feb 02, 2012, 08:05 ET CallCopy Reports Fifth Consecutive Year-Over-Year of Growth in 2011 - Anticipates Continued Success in Call Recording and Contact Centers Solutions in 2012

CallCopy, a leading provider of innovative call recording and contact center solutions, today announced revenue growth of 47 percent during the...