CallCopy Presents DePaul University with Client Evangelism Award at CONNECT12 User Conference

COLUMBUS, Ohio, Sept. 20, 2012 /PRNewswire/ -- CallCopy, a leading provider of innovative call recording and contact center solutions, announced today that DePaul University has been honored as the inaugural recipient of the CallCopy Client Evangelism Award. CallCopy presented the award during CONNECT12, the company's first annual User Conference held from Sept. 10-11 at the Hilton Columbus at Easton, in Columbus, Ohio. The event brought together over 100 of CallCopy clients to discuss best practices and learn about the company's latest call center innovations.

"CallCopy has consistently strived to meet the particular needs of DePaul Central, placing personalized service and forward thinking above everything else," said Susan Leigh, associate vice president of Enrollment Management & Marketing at DePaul University. "Even as the company has experienced rapid growth since we began working together, I still see the same level of attention and dedication to helping DePaul Central retain its place as one of the most innovative university contact centers in the nation. We are very pleased to have such a dynamic relationship and honored to accept this Client Evangelism award during CallCopy's very informative User Conference."

"Our annual user conference was the ideal venue for us to publicly acknowledge DePaul University, one of our longest-standing clients that has been vital to our continued success and growth," said Patrick Hall, chief marketing officer at CallCopy. "Susan and her team have built a world-class contact center, and we are proud of our role in providing them with quality call recording and real-time analytics. DePaul is a great example of how we treat every client as a custom project, and really listen to their industry-specific needs to give them the most direct ROI gains."

The CONNECT12 CallCopy User Conference featured more than 25 education sessions covering QA reporting, first-call resolution, compliance and a host of other issues. The keynote speaker for the event was Donna Fluss, author of The Real-Time Contact Center, and founder and president of DMG Consulting LLC.

CallCopy received the highest Overall Vendor Satisfaction rating in a 2012 customer satisfaction survey conducted by industry analyst DMG Consulting LLC (DMG). CallCopy recently ranked number 916 on the 2012 Inc. 5000 list as well as winning a Business First "Fast 50" Award for the fourth consecutive year.

About CallCopy:

CallCopy, a leading provider of innovative contact center solutions, is dedicated to ensuring the highest standards of satisfaction. The award-winning, enterprise-proven cc: Discover suite delivers advanced call recording, screen capture, quality management, speech analytics, desktop analytics, performance management, customer satisfaction survey and workforce management capabilities to organizations of all sizes and industries. For more information, visit www.callcopy.com.

About DePaul University

With more than 25,000 students, DePaul is the largest Catholic university and the 9^th largest private university in the United States. The university offers approximately 275 graduate and undergraduate programs of study on three Chicago and three suburban campuses. Founded in 1898, DePaul remains committed to providing a quality education through personal attention to students from a wide range of backgrounds. For more information, visit www.depaul.edu.

SOURCE CallCopy