CallCopy's cc: Discover Suite to be Showcased at Annual Avaya Users Conference
ORLANDO, Fla., June 4, 2013 /PRNewswire/ -- CallCopy today announced it is showcasing its cc: Discover workforce optimization suite at IAUG Converge2013. Converge, the International Avaya Users Group's annual conference, boasts the tagline "Powering Global Communications." CallCopy, which is a Technology Partner in the Avaya DevConnect Program, will be present at booth #909 throughout the festivities from June 4-6, 2013.
cc: Discover is an advanced enterprise-class workforce optimization suite that enables companies to flexibly use business intelligence for operational gains. It combines several key features including call recording, speech and desktop analytics, screen capture, agent coaching, performance management, customer surveys and workforce management to provide a complete picture of how a business operates and manages its customer satisfaction.
In addition to detailing the capabilities of cc: Discover, CallCopy staff will be available to answer questions. CallCopy's products are all available through the Avaya DevConnect Select Product Program as well.
"We are very excited to showcase cc: Discover at IAUG Converge2013," said Elliott Berman, Director of Channel and Partner Alliances, CallCopy looks forward to the opportunity to connect, communicate and collaborate with Avaya users and partners from around the world."
CallCopy's solutions earned the highest Overall Vendor Satisfaction rating in the 2013 customer satisfaction survey conducted by industry analyst DMG Consulting, and was the only company to achieve a perfect score in every category measured. To learn more about CallCopy's solutions, visit www.callcopy.com.
About CallCopy:
CallCopy, a leading provider of innovative contact center workforce optimization solutions, is dedicated to ensuring the highest standards of satisfaction. The award-winning, enterprise-class cc: Discover suite delivers advanced call recording, screen capture, quality management, speech analytics, desktop analytics, performance management, customer satisfaction survey and workforce management capabilities to organizations of all sizes and industries. For more information, visit www.callcopy.com
SOURCE CallCopy
WANT YOUR COMPANY'S NEWS FEATURED ON PRNEWSWIRE.COM?
Newsrooms &
Influencers
Digital Media
Outlets
Journalists
Opted In
Share this article