Carbyne and AT&T Launch APEX Continuity for Uninterrupted 9-1-1 Call Handling for AT&T Customers

Cloud-based emergency backup solution enables PSAPs to continue to answer 9-1-1 calls in the event of equipment outages, system failures and evacuations.

NEW YORK, May 19, 2025 /PRNewswire/ -- Carbyne, a global leader in cloud-native emergency communication, has joined with AT&T to launch APEX Continuity, an emergency backup solution that keeps 9-1-1 call handling operational during PSAP service disruptions. Carbyne has collaborated with AT&T to make APEX Continuity available to Public Safety Answering Points (PSAPs) on AT&T ESInet™. APEX Continuity delivers a reliable failover system to sustain emergency response operations without interruption.

When a PSAP experiences a network outage, cyberattack, system failure, or evacuation, APEX Continuity provides a fast failover solution, allowing 9-1-1 and Text-to-911 services to continue without interruption. Emergency telecommunicators can securely log into APEX Continuity to reroute and answer emergency calls. The solution can be deployed on laptops, Computer-Aided Dispatch (CAD) PCs, and backup facilities, giving PSAPs the flexibility to operate from alternate locations.

"With the increasing frequency of natural disasters and cyber threats, PSAPs require a robust contingency plan," said Chris Hill, Carbyne COO. "Through our collaboration with AT&T, APEX Continuity empowers public safety agencies to maintain uninterrupted emergency response capabilities, helping save lives when every second counts."

"From FirstNet^® to AT&T ESINet, we are the only carrier that can provide end-to-end emergency communication solutions from call to car to crisis," said Matt Walsh, AVP-FirstNet and NextGen 9-1-1 Products, AT&T. "By integrating Carbyne's cloud-native technology with AT&T ESInet, we are providing PSAPs across the U.S. with reliable, scalable solutions that enhance their ability to respond to critical situations."

For more information, visit https://carbyne.com/solutions/apex/continuity/.

About Carbyne
Carbyne, is the leading cloud-native, emergency communications and response platform for public safety. As one of the largest rich-data providers for emergency response centers, Carbyne delivers over 250 million data points per year within a unified platform. Carbyne's solutions provide customers with secure communication pathways to connect with callers and their devices—without requiring end-users to download additional software. With a mission to redefine emergency collaboration and reduce the time from call to care, Carbyne bridges the gap between people, enterprises, and governments, providing live, actionable data to improve efficiency, transparency, and ultimately help save lives. With Carbyne, every person counts. Learn more at Carbyne.com.

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SOURCE Carbyne