Career Certification Courses Help Service Professionals Deliver Exceptional Customer Service
2017 Course Schedule Announced by Service Strategies Corp.
SAN DIEGO, Dec. 6, 2016 /PRNewswire/ -- Service Strategies Corporation, a global provider of training and certification programs for service and support organizations, today announced the release of its 2017 schedule of certification training courses. The schedule includes sessions in the United States, United Kingdom, India and Australia. To date, over 5,000 service professionals worldwide have achieved certification under the company's curriculum.
"We are pleased to announce our 2017 course schedule," said John Hamilton, president of Service Strategies Corp. "The curriculum, designed specifically for service professionals, has helped improve the skills of service managers and individual contributors worldwide, enabling them to deliver a better experience to their customers."
Service Strategies' curriculum focuses on the core competencies required to be successful in roles ranging from frontline customer service to service management. After completing the courses, students obtain certification by passing rigorous exams testing their comprehension and application in everyday situations.
"We were able to take the concepts learned from Service Strategies' courses and apply them to real world situations," said Mitzi Sapp, Director of Premium Support Services at NETSCOUT Systems Inc. "The courses have helped develop the skills our staff needs to deliver an exceptional customer experience."
Building on the industry leading Service Capability & Performance (SCP) Standards, the SCP Career Certification accreditation equips individuals within the service organization with skills necessary to deliver exceptional service and drive significant business improvement.
Over the past twenty years, industry leaders such as Oracle, NetApp, Dell, EMC and McKesson have relied on Service Strategies' training and certification programs to enhance the skills of their service professionals. Interested parties can view the complete schedule of career certification courses on the Service Strategies website.
About Service Strategies Corporation
Service Strategies advances service excellence by helping companies deliver the highest quality service and support to their clients. Thousands of service professionals around the world have enhanced their skills through participation in the company's training and certification courses. In addition, its standards, strategic advisory and consulting services help service organizations optimize business operations and achieve substantial performance gains. For more information visit www.servicestrategies.com or email [email protected].
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SOURCE Service Strategies Corporation
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