HAMILTON, N.J., June 7, 2017 /PRNewswire/ -- Billtrust, the leader in payment cycle management solutions, announced today that CareerBuilder enjoys a significant increase in electronic payments and decrease in customer support calls since implementing Billtrust Quantum. Their monthly electronic payments more than doubled and customer support calls were reduced by 75%.
CareerBuilder is a global, end-to-end human capital solutions company focused on helping employers find, hire and manage great talent. Combining advertising, software and services, CareerBuilder leads the industry in recruiting solutions, employment screening and human capital management. It also operates top job sites around the world. Over the last two decades, CareerBuilder has changed the rules for recruitment and job search to empower companies and workers around the world.
"At CareerBuilder, we are always looking for ways to improve our processes while keeping our focus on delivering world class customer service," said Sarah-Jayne Martin, Senior Manager of Financial Operations at Career Builder. "Since implementing Quantum, we have seen a substantial increase in payments overall. We have more than doubled our monthly direct debit payments and increased our monthly interactive voice response payments by more than 100%. More payments processed means more cash flowing for the company."
Before working with Billtrust, the payments process was highly manual and extremely time consuming. Customers had to work with an agent, which meant limited hours and long wait times just to make a payment. On any given day, an agent could be dealing with around 200 calls manually processing invoices. Once Billtrust Quantum was implemented, customers now have access to invoices 24/7 through a web-based portal. As a result, inbound calls have dropped by more than 75 percent and CareerBuilder agents can focus on more value-added tasks, further increasing customer satisfaction.
"After rolling out the solution and seeing the increase in adoption, I know we have improved our customer experience in a positive way," continued Martin. "It's easy for us to use, easy to assist customers when they need help enrolling or navigating and the best part, it just works. We never have to worry about it."
Billtrust accelerates cash flow by automating invoice delivery, invoice payment, and cash application. Companies can improve operational efficiency throughout the invoice-to-cash process with electronic invoicing and payments in a flexible, cloud-based solution. Finance executives and AR specialists love and recommend Billtrust payment cycle management solutions for the remarkable cost savings, ease-of-use, and improved customer satisfaction rates.
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