Case Status Launches AI Case Summary, Instantly Transforming Engagement Data into Actionable Insights

New AI-powered feature delivers comprehensive client relationship and engagement overview at a glance, eliminating the need to sift through lengthy message threads

CHARLESTON, S.C., March 26, 2025 /PRNewswire/ -- Case Status, the leading client engagement platform for law firms, announces the launch of AI Case Summary, a powerful new feature designed to streamline law firm workflows by providing concise, AI-generated summaries of each case. The new feature marks the third major AI capability launched by Case Status in less than a year, following Real-Time Translation, which allows law firms to translate communications and client interfaces into 141 different languages, and Recommended Response, which provides natural suggested responses for inbound client messages and questions in the tone and voice of the law firm.

"Today's law firms are drowning in communication data but starving for actionable insights," said Andy Seavers, CEO of Case Status. "Our new AI Case Summary capability transforms how attorneys care for their clients as they manage their cases by bringing the most critical information directly to them, eliminating the need to dig through message threads, checklists, and feedback to understand the overall relationship and perception of the client. This saves valuable time. Perhaps most exciting is that the AI summary suggests what action the team should take next. This ensures no important details are overlooked and the relationship stays on the best path."

Available to all customers, Case Status's innovative AI Case Summary capability gathers and analyzes data from various communication sources within the platform, compiling key information from message threads, checklist items, Net Promoter Score (NPS) feedback, and appointments to create comprehensive case relationship overviews. Each summary provides:

• A general case overview with high-level info, timelines, context, and status
• Potential obstacles and challenges that have been encountered or overcome in the client journey
• Client sentiment analysis (quantitative and qualitative) based on feedback and message tone
• Required and suggested next steps, pending tasks, and unanswered questions

Law firms are already using the new feature to quickly assess the status of any case without scheduling additional meetings or sorting through extensive communication histories. This efficiency allows legal professionals to focus on what matters most—providing excellent legal representation to their clients.

"Case Status's AI capabilities have allowed us to scale and grow our firm without sacrificing client satisfaction," said Ben Leader of Elrod Pope Law Firm. "We tested this feature across multiple cases, and every case manager agreed—the sentiment analysis is remarkably accurate, capturing the tone and overall case posture with impressive precision."

The launch of AI Case Summary highlights Case Status's commitment to building intelligent client solutions that improve both client engagement and law firm efficiency. By harnessing the power of artificial intelligence, the platform is transforming how law firms shift from basic interactions to truly engaging with and supporting their clients.

"As a lead attorney, I can't be involved in every case at every moment. The AI Summary gives me an instant, comprehensive view of how my team and our clients are communicating, highlighting any potential friction points," said Brian Page, Chief Legal Officer at Stewart J. Guss Injury Lawyers. "The AI Case Summary has been an absolute game-changer and a lifesaver."

For more information, visit: https://www.casestatus.com/artificial-intelligence

About Case Status
Case Status is the leading legal tech company for client engagement with a vision to redefine how law firms interact with their clients. Our innovative, secure software platform and intuitive 5-star rated app simplify client engagement by providing real-time updates, secure messaging, and AI-powered insights to keep clients informed every step of the way. Seamlessly integrating with case management systems, Case Status streamlines communication, boosts client satisfaction and drives positive reviews and referrals. Our goal is simple: to enhance the experience for both clients and attorneys.

Media Contact: Ron Stein - [email protected]

SOURCE Case Status