MURFREESBORO, Tenn., March 19, 2020 /PRNewswire/ -- Twigby, a leading cell phone service for cost conscious consumers, surveyed their customers in an effort to create a better customer experience.
Twigby performed particularly well across all survey questions but scored highest in the overall satisfaction portion. High scores were driven in large part by investments made to keep up with Twigby's rapid growth.
In addition to evaluating the overall satisfaction experienced by customers, the survey also measured price, coverage, customer support satisfaction, and being likely to recommend Twigby. All of which resulted in high marks for Twigby.
"Since day one, we have hung our hat on customer satisfaction," said Matt Owens, Vice President of Marketing and Customer Experience at Twigby. "Being recognized by our customers for our low cost and high value plans validates why we are quickly gaining customers from our competition."
The survey also revealed, that customers still felt there was room to add more value to the plans, specifically for smartphones. "The moment we stop listening to our customers will be the same exact moment we stop making our customers our first and second priority. We really do listen to what our customers have to say," said Owens.
Today, Twigby announced three new smartphone plans with aggressive pricing. The new plans start at only $20 per month. In addition, Twigby is also offering a special of 25% off service for six months.
Unlimited Talk, Text and 3GB of high-speed data- $15/month (25% off for 6 months)
Unlimited Talk, Text and 5GB of high-speed data- $18.75/month (25% off for 6 months)
Unlimited Talk, Text and 10GB of high-speed data- $26.25/month (25% off for 6 months)
Each smartphone plan can be adjusted at any time. Current customers can keep their current plan or switch to any of the new ones from their account. Perks that customers receive in these plans are free hotspot, international calling / texting, and Wi-Fi calling and texting. Plus, Twigby will continue to offer two of the nation's largest networks for coverage, along with an excellent customer experience.
Twigby launched twigby.com in 2016 and is successfully managed by a group of telecommunication veterans. This group came together with the belief that the traditional phone service "one price fits all" model was outdated.