SYRACUSE, N.Y., April 11, 2011 /PRNewswire/ -- Centerplate, the largest hospitality partner to North America's premier sports stadiums, convention centers and entertainment venues, announced today a series of new menu concepts, fan promotions and service enhancements for the Syracuse Chiefs 2011 season at Alliance Bank Stadium.
"We are proud to serve Syracuse Chiefs' fans," said James Emm, Centerplate's General Manager for the Stadium. "Our 2011 guest experience enhancements are designed specifically to delight Chiefs' fans and will truly add to their enjoyment of game day at Alliance Bank Stadium."
"We are excited about the new initiatives that are being implemented by Centerplate, and believe our fans will benefit from them," said John Simone, Syracuse Chiefs General Manager.
Fans will have several new menu items to enjoy this season such as team mascot Scooch's favorite: creamy macaroni and cheese, sure to be enjoyed by kids of all ages.
In addition, Syracuse Chiefs fans will have several new menu offerings this season including:
Homemade soups: Roasted Chicken Noodle, and local favorite, Italian Wedding
Hearty chili: home-style chili, simmered in a rich tomato sauce, with ground beef, kidney beans, and our chef's special seasonings for those cool early season games
Mini cookies: Served warm in a souvenir Chiefs helmet
Slamming Strawberry Smoothie: the team's signature drink served in a Chiefs souvenir yard glass
Fan Appreciation and Special Promotions
Centerplate will be offering fan appreciation promotions like the "Bottomless Soda," a special offer consisting of a souvenir cup that provides for free refills and the new 'Popcorn Helmet' featuring 85 ounces of freshly popped popcorn.
Guest Services Enhancements
In addition to these new menu offerings and promotions, The Syracuse Chiefs and Centerplate are pleased to announce the addition of in-seat service to select seating areas of Alliance Bank Stadium for the 2011 season. Wait staff will be available to fans in this special area to purchase food and beverages items without leaving their seat.
To assist in managing the stadium's environmental impact, Centerplate will use only 100% recycled (90% post-consumer) napkins throughout the ballpark.
To complement its culinary addition and promotions activity, the company has also initiated a series of enhancements to its service training and experience assurance initiatives. Centerplate's training program, which has been completely revamped and re-launched for this season as Centerplate University, is based on a series of training sessions that reinforces the principles and behaviors of gracious guest service for a better fan experience.
Centerplate crafts and delivers "Craveable Experiences. Raveable Results." in 250 prominent sports, entertainment and convention venues across North America. Centerplate has provided services to 12 Super Bowls, 20 World Series, the South Beach Wine and Food Festival, Art Basel Miami Beach, 15 official U.S. Presidential Inaugural Balls and the largest plated dinner in history at the Alpha Kappa Alpha Centennial Celebration. Visit the company online at www.centerplate.com.