Centre Law Group Sues Verizon to Restore Its Internet Service

VIENNA, Va., Sept. 6, 2011 /PRNewswire/ -- Centre Law Group LLC announced today that it has filed suit in Circuit Court in Fairfax, VA to force Verizon Business to restore its T1 internet service. Centre's T1 office service went down on Sunday, August 28, 2011 in the wake of Hurricane Irene. Centre's IT team patiently called Verizon each day (for hours at a time) trying to get Verizon to restore the service outage, but to no avail. Verizon alternately claimed the problem resided at Centre's office, then later that the problem was in Verizon's office, and then claimed again that the problem was in the Centre office and back and forth. Verizon has finally conceded the problem is on their end. Finally on Wednesday, August 31, 2011, Centre Senior Attorney Eric Crusius got involved. Together, Centre's IT staff and Eric spent over 4 hours on the same phone call with various Verizon personnel. At this point, Centre's IT staff had spent over 30 hours on the phone with Verizon.

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On Thursday, September 1, after service had been down for 5 days, Verizon finally alleged that they had narrowed down the problem as one at their central office. However, they could not locate the correct personnel who could fix the issue. Centre's IT staff, after making multiple phone calls (including one at 4:00 in the morning), received a report from a Verizon manager that they believed that their controllers were defective and would replace them overnight. On day 6, however, Centre still did not have T1 service restored and with no end in sight, decided to file suit in Fairfax, VA to force Verizon to fix the issue and restore service, since Verizon admits that the connection issue remains at their central office and is affecting other Northern Virginia-area businesses.

Centre is requesting that a judge direct Verizon to do whatever it takes to restore service. When asked about this issue, Eric commented that, "While we are sympathetic that this issue appears to have been caused by a hurricane, Verizon's failure to isolate a technical issue after six days is stunning and inexcusable. It appears Verizon does not have a basic understanding of their own network based on their varied, inconsistent, and contradictory yet sporadic efforts to fix their issue that has prevented any of our employees from working at the office this past week. It is much like going in to the doctor for treating a cough and getting your gall bladder removed -- after sitting in the waiting room for 6 straight days."

About Centre

Centre Law Group LLC represents government contractors in issues on federal contracts including intellectual property issues. Its sister company, Centre Consulting, provides GSA and VA Schedules proposal support, compliance and contract management, as well as training services. Centre Consulting together with Centre Law Group, is the only company providing integrated legal, training and consulting services to both government and industry clients.

Read more about Centre Law's lawsuit to force Verizon to restore T1 service at Eric Crusius' Internet law blog at www.internetlawforbusiness.com.

Learn more about Centre Law at www.centrelawgroup.com.

Learn more about Centre Consulting at www.centreconsult.com.

SOURCE Centre Law Group LLC