BAKERSFIELD, Calif., April 4, 2011 /PRNewswire/ -- CharTec, the SMB channel's leading "Hardware as a Service" (HaaS)/sales training provider, announced today it has completed integration of its CharTec BDR (Backup and Disaster Recovery) appliance with ConnectWise, the leading business management solution designed exclusively for IT service providers, VARs and MSPs.
CharTec's BDR appliance provides real-time onsite data protection as well as offsite data continuity via cloud storage, while nightly self testing proves backups are successful. MSPs remotely manage CharTec BDR through an easy-to-use, web-based portal with an RMM (Remote Monitoring Management) agent for alerting and scripting. The customer or IT service company can initiate rapid and reliable restore of any backup image, any time.
With CharTec's new BDR integration, MSPs can automatically import backup statistics into their ConnectWise and use this information in reports which benefit their billing system. These reports help create accurate invoices reflecting up to the minute off-site stored capacity costs. Reports show backup success/failure, systems and partitions being protected, and create a ticket that appears not only in the partners' dashboard, but in CharTec's as well.
In addition, CharTec will also be able to track the same statistics for its MSP partners using ConnectWise to provide a high-level status overview of all their BDR systems in use.
"We believe this integration provides the most effective data protection solution MSPs can offer their clients, with the highest level of assurance that the BDR is backing up data and the billing is accurate," said Alex Rogers, CharTec's CEO. "No other market competitors perform this nightly testing for a backup's success and failure, with daily reports. Furthermore, we make it clear what is being received and completed for backup and recovery services."
CharTec will also be making some significant improvements to the BDR Appliances in mid Q2. Some of these improvements include:
- Software upgrades to allow most servers to be virtualized in less than 30 minutes
- Upgrading to the latest version of StorageCraft
- Improving/Upgrading Hardware Specs
- A New web interface with detailed reporting
CharTec "Hardware as a Service" (HaaS) program helps technology companies transition to the next level of annuity-based profitability as Managed Service Providers. CharTec Partners can increase their customers' productivity and reduce overall costs using the program because hardware and service costs are no longer an obstacle – workstations, servers, firewalls, 24x7 helpdesk, even VOIP, are easily acquired. CharTec even goes "Beyond HaaS" by providing private labeled hardware, professional sales and technical training and a tool that allows Partners to price offerings in less than 5 minutes. CharTec is the winner of three Channel Insider Bull's Eye Awards, Business Solutions Magazine Innovator of the Year Award for 2009, and Best Channel Vendor in 2011, CompTIA Best Product in 2010 as well as part of the Inc. 5000. CharTec is headquartered in Bakersfield, CA. For more information please visit http://www.chartec.net.
Designed exclusively for the IT Channel, ConnectWise is the leading business management solution for service providers, MSPs, technology consultants, integrators, and developers. Today more than 49,000 IT professionals rely on ConnectWise to achieve greater accountability, operational efficiency and profitability. According to the 2010 MSPmentor 100 list, more than half of the top 100 IT-based managed serviced providers worldwide use ConnectWise. ConnectWise fully integrates CRM, sales, help desk ticket and tracking, project tracking, IT service management, SLAs, dispatch scheduling, mobile IT services, time and expenses into a singular IT management software to dramatically streamline IT companies. Over the last 28 years, ConnectWise has become the premier business operating system for IT solution providers. ConnectWise APIs are accessed by over 300 organizations, including ConnectWise partners and industry leaders of the IT Nation. For more information visit www.ConnectWise.com or call 800-671-6898.
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