ChatID Attracts Top Talent from Apple and Macy's

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Nov 23, 2015, 11:07 ET

For the first time, brands and retailers collaborate to open up the conversation with consumers, right from within the retail channel. Whether consumers are shopping in-store, at home, or on-the-go, they can initiate a conversation with their favorite brands without having to the leave the retail site. As a true SaaS platform, our solutions seamlessly integrate with existing chat tools to create a network for retailers and brands to directly improve the customer experience and increase sales...

NEW YORK, Nov. 23, 2015 /PRNewswire/ -- ChatID announces two senior level hires to lead Product and Consumer Experience. Lucky Makropoulos joins as Head of Product Development, following a 13-year career at Apple. Kevin Gardiner joins as Head of Consumer Experience, with a decade-long career in the retail and eCommerce industry, including Macy's, Bloomingdale's, Toys"R"Us, and eBay Enterprise.

"Lucky and Kevin reflect the caliber of talent joining ChatID. I am thrilled to bring them on board. ChatID has never been in a stronger position than now to dramatically improve the retail consumer experience." - Dan Herman, CEO and Co-founder of ChatID.

As Head of Product Development, Lucky will own the ChatID product roadmap; shaping the future of retail communication by extending our unique solutions to every channel, via every communication device. Prior to ChatID, Lucky product managed the Mobile Point of Sale that Apple stores currently use (over 60,000 users and millions of transactions), as well as Program Managing the speech recognition engine used when contacting Apple.

"I know the impact of transformational user experiences: get that right, and you'll create brand advocates for life - which ultimately leads to larger shopping carts and higher conversion rates. I look forward to scaling our current solutions and evolving ChatID into a household name." - Lucky Makropoulos, Head of Product Development at ChatID

Kevin steps into a newly created role as the Head of Consumer Experience, to oversee agent performance, content moderation, and data intelligence. The insights available through ChatID enable brands and retailers to identify trends in the consumer purchase journey, and engage at key touchpoints within that journey; ensuring consumers have the optionality they want, at the moment they want it.

"Our driving force is to make product experts instantly accessible to consumers, wherever they are. I am excited to work with our brand and retail partners to create the shopping experience consumers deserve." - Kevin Gardiner, Head of Consumer Experience at ChatID.

About ChatID

ChatID powers communication between brands, retailers and consumers from within the retail channel. Our solutions transform the consumer experience, driving commerce activity through conversations. http://www.chatid.com

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SOURCE ChatID