NEW YORK, Nov. 12, 2014 /PRNewswire/ -- ChatID, a SaaS platform enabling communication between brands, retailers, and their customers, is proud to welcome Mark Riggs as Chief Operating Officer and President. Riggs joins CEO and Founder, Dan Herman, in providing visionary guidance for ChatID. As a seasoned software company leader with vast technology and e-commerce expertise, Riggs' leadership will be instrumental to the company's growth.
"Mark brings energy, experience, and knowledge to ChatID, and we are thrilled to have him join the team," says CEO Dan Herman. "He is a very talented leader with a deep understanding of our market and clients' needs." In his role at ChatID, Riggs will oversee the marketing, sales, services, and engineering teams.
"ChatID is transforming the way brands and retailers engage with customers," says FirstMark Capital investor and ChatID board member, Amish Jani. The $2 billion firm focuses on Internet investments involving media and advertising, cloud computing, and analytics. He continues, "Mark's addition continues the expansion of our world-class team, and will support our exciting growth and continued development of ChatID's groundbreaking technology."
Riggs joins ChatID from Bazaarvoice, where he served as Chief Client Officer, and General Manager of EMEA. With over 21 years of experience in consulting, technology, and e-commerce industries, Riggs will be a driving force in leading compliance, predictability, and scaling operations. "It is very exciting to be a part of such a unique technology that exists nowhere else in the marketplace," said Riggs. "This innovative platform can help brands and retailers deliver a seamless chat experience across all buying channels. With ChatID, customer service doesn't have to begin after the buying process."
His three former companies, Business Objects, Endeca Technologies, and Bazaarvoice, experienced considerable success resulting in acquisitions by SAP, Oracle, and an IPO respectively.
ChatID powers real-time conversations between trusted brand partners and customers directly on retailer sites and stores. We enable today's retailers to provide personalized, relevant product information from brands to customers wherever they are shopping. For more information, visit www.chatid.com.
About FirstMark Capital
FirstMark Capital is a venture capital firm based in New York City. Their mission is to build a close-knit community and connect their investments with world-class expertise to help entrepreneurs reach their goals. For more information, visit www.firstmarkcap.com.