Collaborate: the Next Evolution in Consumer Experience

Jan 12, 2016, 11:25 ET from ChatID

NEW YORK, Jan. 12, 2016 /PRNewswire/ -- ChatID is thrilled to announce the launch of their latest product, Collaborate. Inspired by teamwork, Collaborate revolutionizes the way consumers, brands, and retailers communicate with each other.

Integrating with existing chat platforms, ChatID powers credible, confidence-building conversations by bringing brand product experts into the retail channel, both online and in-store.

The launch of Collaborate reinforces ChatID's commitment to deliver the experience consumers deserve, by providing product expertise whenever, wherever, and however they choose to shop.

Changing the landscape of consumer communication

For the first time, consumers can chat with both retail and brand experts, in the same conversation. Collaborate allows both the brand and retail experts to invite each other into an existing chat, creating an unparalleled level of service for consumers.

"Collaborate will have an enormous impact on the retail consumer experience. It really is the first-of-its-kind chat experience, streamlining the journey from question to answer, without the need for multiple agent transfers." - Lucky Makropoulos, Head of Product

ChatID data reveals that 25% of all chats happening within the ChatID network are service-related. Brands have the expertise to provide guidance and advice on products, however, the onus is on the consumer to start a new conversation with a retail representative to get accurate store-related information, until now...

One conversation, all the answers

Retailers leverage their existing contact center experts and join forces with brand experts to provide consumers with personalized product and service assistance from the best-equipped expert, at any stage during the purchase journey.

After brand experts have guided consumers toward the product that best fits their needs, they can hand off the chat for the retail representative to answer service questions and complete the sale.

Collaborate also enables the retail representative to hand off to the brand expert, providing a truly seamless experience for consumers, no matter where the conversation originates. No more disjointed transfers: just seamless conversations with brand and retail experts, across different chat systems.

About ChatID

ChatID powers communication between consumers, brands, and retailers from within the retail channel. Headquartered in New York City, with offices in San Francisco and Austin.

Click here: to arrange a demo of Collaborate.

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