Confirmit Receives 2017 CUSTOMER Contact Center Technology Award
FastTrack™ for Contact Centers honored for improving customer service technology and aiding the improvement of the customer experience
NEW YORK, LONDON, and OSLO, Norway, Oct. 17, 2017 /PRNewswire/ -- Confirmit, the leading global solutions provider for Customer Experience, Voice of the Employee and Market Research, announced today that TMC, a global, integrated media company, has named FastTrack™ for Contact Centers as a 2017 Contact Center Technology Award winner, presented by CUSTOMER magazine.
FastTrack for Contact Centers is a comprehensive customer feedback solution that enables businesses to see this crucial touchpoint though the eyes of their customers. It delivers engaging feedback capture, role-based dashboards for driving decisions, and real-time case management to trigger immediate alerts and ensure fast responses. Speedy configuration of the solution for individual client needs allows clients to quickly gather a complete view of their contact center performance. Insights are combined with operational metrics to help drive improvements in contact center performance and deliver an extremely fast Return on Investment.
"Contact Centers are at the heart of many organizations and provide a crucial element of the Customer Experience," shared Michael Wooh, Chief Marketing Officer, Confirmit. "We are committed to delivering innovations that enable businesses to use the Voice of the Customer to transform the contact center into a driver of business success. We're honored to receive this recognition from TMC, and will continue to emphasize customer centricity at all levels of an organization."
"Congratulations to Confirmit for being awarded a 2017 CUSTOMER Contact Center Technology Award," said Rich Tehrani, CEO, TMC. "FastTrack for Contact Centers has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience. We're pleased to recognize their achievement."
This 12th annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.
About Confirmit:
Confirmit is the world's leading SaaS vendor for multi-channel Customer Experience, Employee Engagement, and Market Research solutions. The company has offices in Oslo (headquarters), Grimstad, London, Moscow, New York, San Francisco, Sydney, Vancouver, and Yaroslavl. Confirmit's software is also distributed through partner resellers in Madrid, Milan, Salvador, and Tokyo.
Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, British Standards Institution, Copart, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, KeepFactor, Morehead Associates, Nielsen, Research Now, RS Components, QRS, SSI, Sony Mobile Communications, and Swisscom. Visit www.confirmit.com for more information.
About CUSTOMER:
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.
About TMC:
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: 2015 Connecticut Mobile Summit; Asterisk World; AstriCon; ChannelVision (CVx) Expo; DevCon5 - HTML5 & Mobile App Developer Conference; Drone Zone 360; IoT Evolution Conference & Expo; IoT Evolution Developers Conference; IoT Evolution Fog, Analytics & Data Conference; IoT Evolution Connected Transportation Conference; IoT Evolution Connected Home & Building Conference; MSP Expo; NFV Expo; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo featuring Fitness and Sports Wearable Technology (FAST) Expo; WebRTC Conference & Expo; and more.
For more information about TMC, visit www.tmcnet.com.
Confirmit Contact:
Sara Beth Fahey
Matter Communications
(401) 351-9507
[email protected]
TMC Contact:
Rebecca Conyngham
Marketing Manager
203-852-6800, ext. 287
[email protected]
SOURCE Confirmit
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