NEW YORK, LONDON and OSLO, Norway, Sept. 20, 2017 /PRNewswire/ -- Confirmit, the leading global solutions provider for Customer Experience, Voice of the Employee (VoE) and Market Research (MR), announced today that KMWorld, a leading publication for the knowledge management systems market, has named the Confirmit Horizons platform a recipient of the 2017 KMWorld Trend-Setting Product Award.
The award recognized the solution for providing everything customers need for end-to-end management of Voice of Customer (VoC) programs, VoE programs and MR projects. Confirmit's flexible, multi-channel software platform provides customers with a one-stop, feature-rich solution to gain maximum value and insight from all feedback and research projects – thus, enabling customers to make smarter decisions at a faster rate.
This comes at a notable time, following the release of a range of new capabilities in the Confirmit Horizons platform this year. These include Confirmit Model Builder, which empowers businesses to easily maintain their own categorization models to ensure that customer comments are captured and actioned. Users can also quickly configure reports that correlate key metrics with text analytics results, allowing drill down into the categorization model and sentiment analysis to uncover a wealth of new insights. Confirmit Horizons was also recently named a recipient of the 2017 CRM Excellence Awards by TMC, presented by CUSTOMER magazine, for the eighth consecutive year.
"With market needs evolving at a faster rate than ever before, it's critical that our customers are able to stay ahead of the curve in their respective industries, and are constantly receiving feedback that is clear, insightful, and most importantly, actionable," said Michael Wooh, Chief Marketing Officer, Confirmit. "We are honored to be recognized once again in the industry for our innovation and our commitment to providing our customers with invaluable Customer Experience insights via our Confirmit Horizons solution."
"Our 2017 KMWorld Trend-Setting Products result from innovation and imagination, as well as from evolution," says Sandra Haimila, editor of KMWorld. "The products reflect the ingenuity of the developers and the diversity of invention. More than anything else, the 2017 Trend-Setting Products have captured our attention because of their ability to meet business needs by transforming information into insight."
The 2017 KMWorld Trend-Setting Product winners will be featured in the September/October issue of KMWorld.
Confirmit is the world's leading SaaS vendor for multi-channel Voice of the Customer, Voice of the Employee, and Market Research solutions. The company has offices in Oslo (headquarters), Grimstad, London, Moscow, New York, San Francisco, Sydney, Vancouver, and Yaroslavl. Confirmit's software is also distributed through partner resellers in Madrid, Milan, Salvador, and Tokyo.
Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, British Standards Institution, Copart, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, KeepFactor, Morehead Associates, Nielsen, Research Now, RS Components, QRS, SSI, Sony Mobile Communications, and Swisscom. Visit www.confirmit.com for more information.
KMWorld (www.kmworld.com) is the leading information provider serving the Knowledge Management systems market and covers the latest in Content, Document and Knowledge Management, informing more than 21,000 subscribers about the components and processes - and subsequent success stories - that together offer solutions for improving business performance. KMWorld is a publishing unit of Information Today, Inc. (www.infotoday.com)
Sara Beth Fahey