NEW YORK, LONDON and OSLO, Norway, July 20, 2017 /PRNewswire/ -- Confirmit, the leading global solutions provider for Customer Experience, Voice of the Employee and Market Research, announced today that TMC, a global, integrated media company, has named Confirmit Horizons a recipient of the 2017 CRM Excellence Award, presented by CUSTOMER magazine. This marks the eighth consecutive CRM Excellence Award win for Confirmit.
The award recognized Confirmit Horizons V22 for its innovative feedback capabilities, including its ground-breaking text analytics techniques, which enables companies running VoC and MR programs to easily extract more meaningful insights from text responses. Released in March 2017, Confirmit Horizons V22 is a flexible, multi-channel software platform for customer experience, employee engagement and Market Research (MR) programs. With new notable enhancements including Model Builder module, Confirmit empowers businesses to quickly and easily maintain their own categorization models to ensure that correct customer comments are captured and actioned. Users can also quickly configure reports to show text analytics results, allowing drill down into the categorization model and sentiment analysis to uncover a wealth of new insights and ensure they can adapt their models to evolving business needs.
"In the age of consumer-centricity, the ability to gather, understand and act upon unstructured feedback is paramount to an organization's success," shared Michael Wooh, Chief Marketing Officer, Confirmit. "We're committed to providing our customers with a platform that produces rich insights out of important data and enables them to make smarter decisions. This award serves as a testament to that commitment and we are honored to be recognized as a leader in the industry by TMC yet again."
"The 18th Annual CRM Excellence Award honors Confirmit for being a true CRM partner to its customers and clients," said Rich Tehrani, TMC's CEO and Group Editor-in-Chief. "Confirmit has demonstrated to the editors of CUSTOMER magazine that Confirmit Horizons improved the processes of their clients' businesses by streamlining and facilitating the flow of information."
Based on hard data, the CRM Excellence Awards rely on facts and statistics demonstrating the improvements the winner's product has made in a client's business. Winners were chosen based on their product or service's ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire lifetime of the customer.
The 2017 CRM Excellence Award winners are highlighted in the June 2017 issue of CUSTOMER magazine.
Confirmit is the world's leading SaaS vendor for multi-channel Voice of the Customer, Voice of the Employee, and Market Research solutions. The company has offices in Oslo (headquarters), Grimstad, London, Moscow, New York, San Francisco, Sydney, Vancouver, and Yaroslavl. Confirmit's software is also distributed through partner resellers in Madrid, Milan, Salvador, and Tokyo.
Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, British Standards Institution, Copart, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, KeepFactor, Morehead Associates, Nielsen, Research Now, RS Components, QRS, SSI, Sony Mobile Communications, and Swisscom. Visit www.confirmit.com for more information.
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.