BOULDER, Colo., Sept. 26, 2016 /PRNewswire/ -- Connect First has announced a change in management at its annual company event on Friday September 23 in Broomfield, CO. Geoff Mina is once again taking on the role of CEO and will be leading the company's strategic direction and operations while working closely with President and Founder, Richard Manulkin.
"Historically, Connect First has been at its best when Geoff and I have been at the helm," says Manulkin. "With our outstanding executive lineup and the best roster I've ever worked with, we will continue our growth trajectory while providing the absolute best customer service and the most solid platform in the industry."
This shift comes on the cusp of the launch of the latest and most exciting version of the Connect First SaaS Communication Platform scheduled for the fourth quarter of 2016. In the past year, Connect First went through a significant reorganization to bring resources to several under served areas of the business and to improve the overall structure of the organization for greater profitability.
"I am incredibly excited to be moving back into my role as CEO," says Mina. "I intend to bring Connect First back to its roots of having the best Customer Experience in the industry coupled with industry leading software and technology. We have compiled a tremendous team that will be critical in driving Connect First into the future."
The annual company event had a focus on reinforcing the core directive, "It's about the customer," which defines the fundamental value that everything Connect First does is in support of the success of its customers. Additionally, the comprehensive roadmap for the launch of the latest iteration of the Connect First SaaS communication platform was released. The 5th generation of the platform includes pure HTML5 interfaces, an integrated WebRTC softphone, comprehensive dashboarding, drag and drop scripting, and many more features all built on top of a suite of open APIs to support integration and interoperability with other complementary technologies. The scheduled launch date is late fourth quarter of 2016, with a complete Omni-Channel suite coming in the third quarter of 2017.
About Connect First
Connect First is an award-winning SaaS telecommunications and cloud contact center software provider that focuses on customer satisfaction and elegant hosted solutions. Connect First offers a robust platform, designed and supported by a team of highly experienced engineers, designers and business analysts, and backed with personalized in-house customer care. Solutions include Cloud Routing, Inbound ACD, Outbound Dialing, Call Tracking, Interactive Voice Response (IVR), Voice Broadcast, Disaster Recovery, Predictive Dialer, Real-Time Telemetry, CDR Reporting, Live Agent Chat and more. Through a consultative approach with each customer interaction, Connect First builds customized solutions to meet the needs of a discerning customer base.
Visit http://www.connectfirst.com for more information or a free consultation with a contact center solutions expert.
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SOURCE Connect First