TAMPA, Fla., April 13, 2012 /PRNewswire/ -- ConnectWise, developer of the leading service management software designed exclusively for IT service providers, VARS, ISVs and MSPs, today announced the expansion of its growing Consulting Services department, adding new business consultants and office locations to better serve the needs of the growing ConnectWise partner community.
The expansion of the department is a result of both consistent growth in ConnectWise's partner base and an increased demand for consulting services by long-time partners who are managing growth in their own businesses.
The department now includes nine full-time business consultants in the Tampa office, with four more to be hired in the next quarter, and a remote office in Chicago headed by Chris Romano, the company's first regional territory consultant. Romano is an IT veteran and Microsoft certified engineer who has deployed ConnectWise software in more than 100 businesses and over the last several years has been consulting on issues of service operations, sales and sales management, accounting and finance and strategic planning with to help companies improve their operations to increase profits.
ConnectWise Consulting is also in the process of setting up additional remote offices in both the UK and Australia to serve international partners more effectively.
"The growth of our Consulting Services team and expansion both regionally and internationally is a sign that not only is the ConnectWise partner community growing, but that it is thriving, " said Kathy Smith, Director, ConnectWise Consulting. "It is an exciting time at ConnectWise as we continue to provide services that help our partners achieve further success by making them even more efficient and profitable."
ConnectWise Consulting Services can provide a complete end-to-end health check of a partner's business or tactical consulting for short-term projects, such as rolling out new services to clients, and help partners overcome obstacles to greater profits and productivity.
"The transformation of our business not only exceeded our hopes for the company, it came at a time of great economic turmoil for our customers in the federal government, small business and nonprofit sectors," said Amy Rutt, Chief Executive Officer of Ciracom. "Our customer retention rate of 97 percent is itself an endorsement of ConnectWise Consulting Services, as is the near-immediate return on investment."
About ConnectWise Designed exclusively for the IT Channel, ConnectWise is the leading business management solution for service providers, MSPs, technology consultants, integrators, and developers. Today more than 62,000 IT professionals rely on ConnectWise to achieve greater accountability, operational efficiency and profitability. ConnectWise fully integrates CRM, sales, help desk ticket and tracking, project tracking, IT service management, SLAs, dispatch scheduling, mobile IT services, time and expenses into a singular IT management software to dramatically streamline IT companies. Over the last 29 years, ConnectWise has become the premier business operating system for IT solution providers. ConnectWise APIs are accessed by over 300 organizations, including ConnectWise partners and industry leaders of the IT Nation. For more information visit www.ConnectWise.com or call 800-671-6898.
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