TAMPA, Fla., Oct. 19 /PRNewswire/ -- ConnectWise today announced that Anittel, an Australian national IT and telecommunications services company, has selected and successfully implemented ConnectWise software, the leading business operating system designed exclusively for IT service providers, VARs and MSPs.
Unifying all of Anittel's offices onto one platform was vital, as there were a variety of different systems in place. Anittel chose ConnectWise to support and automate their help desk, dispatching, service-level management, project management and CRM with integrated time tracking, billing and reporting in a single, web-based application.
Tim Brewer, Anittel's General Manager in Perth, appreciated the ability of ConnectWise to install and configure quickly, and hit the ground running with the rollout taking less than three weeks at each office. ConnectWise software has been installed in the company's 15 office locations and is used by its 230 employees nationwide.
"ConnectWise enables us to put processes and procedures in place quickly," said Brewer. "It helps us to efficiently manage multiple types of services and agreements, driving projects that are frequently large and complex. In our fast-paced environment we need real-time visibility into all of our operations; with ConnectWise we get access to business-critical information, analysis and updates."
Arnie Bellini, ConnectWise's CEO, said the agreement with Anittel is testament to the quality of their offering. "Small to midsized companies demand fast, reliable service without excessive costs. We're pleased to offer a solution that will drive efficiencies for Anittel that will be passed on to their customers through rapid deployment, better control and an improved customer experience."
Designed exclusively for the IT Channel, ConnectWise is the leading business operating system for IT service providers, MSPs, technology consultants, integrators, and developers. Today more than 42,000 IT professionals rely on ConnectWise to achieve greater accountability, operational efficiency and profitability. According to the 2010 MSPmentor 100 list, more than half of the top 100 IT-based managed serviced providers worldwide use ConnectWise. ConnectWise fully integrates CRM, sales, help desk tickets, projects, managed services, SLAs, dispatching, time and expenses to streamline IT companies. Over the last 28 years, ConnectWise has become the premier business operating system for IT solution providers. ConnectWise APIs are accessed by over 300 organizations, including ConnectWise partners and industry leaders of the IT Nation. For more information please visit www.ConnectWise.com or call 800-671-6898.
Anittel provides voice, data, mobility, PBX, IT and hosted IP telephony services to small- and medium-sized enterprises, with a particular focus on regional Australia. The company is expanding through organic growth and targeted acquisitions to offer the scale, geographic reach and expertise for existing and prospective customers in this underserved market space.
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