Content Management Systems - a Key to Delivering on the Promise of Customer Experience Management

Jan 20, 2016, 11:45 ET from dotCMS

MIAMI, Jan. 20, 2016 /PRNewswire/ -- DotCMS, makers of the popular Java open source content management and digital experience platform software today published a new research report by award winning technology consultancy Digital Clarity Group. The report, Content Management: Hub for Systems of Engagement, offers a fresh perspective in addressing technology challenges in the rapidly growing field of Customer Experience Management and marketing technology.

Digital marketing teams face a growing problem of integrating multiple siloed marketing technology systems. When it comes to developing and managing customer experiences across all these systems, the results, as the new research shows, have been lackluster. "The data from global surveys that we cite in the report shows clearly that efforts to improve customer experiences are stuck in neutral, if not actually going backwards," said Tim Walters, the author of the report. "Despite the effort and investment, consumers are growing less, not more, satisfied."

In the case of marketing technology, more is not necessarily better for building and managing dynamic customer experiences, the report suggests. Underscoring the problem, the report notes that a majority of digital marketing teams don't or can't use all the software capabilities they have, creating "shelfware" or "underused" software. Furthermore, only a fraction say their marketing technology solution is integrated.

As companies face this challenge, they are seeking a unifying technology that can help bring the disparate systems and sources together. "Creating a more integrated, lower cost environment for delivering consistent and engaging customer experiences across devices channels and platforms is what we help digital marketing teams do," states Tim Brigham, CEO of dotCMS. "We're focused on delivering software that genuinely adds value and is designed to fit easily into the growing stack of marketing technology most companies have. Companies choose dotCMS because it is easier to integrate with 3rd party systems, saving them time and effort."

The complementary report is available on the company's website: and at

About dotCMS

Privately owned and headquartered in Miami, Florida, dotCMS software is used by Fortune 500 companies, SMBs and digital agencies alike and enjoys an active open source community that has generated more than 300,000 downloads. The open source software is available for download on the company's website:

John Scudder, Director of Marketing