Conterra Networks Launches Omni-Channel Contact Center Solutions to Enhance Customer Engagement

CHARLOTTE, N.C., Feb. 20, 2025 /PRNewswire/ -- Conterra Networks, a national leader in providing fiber-optic network-based infrastructure and services, is excited to announce the enhancement of our unified communications product portfolio to include a new Contact Center product, designed to meet the evolving needs of businesses seeking to improve customer interactions. Available in two tailored packages—Gold and Platinum—these solutions offer a robust suite of features that empower organizations to deliver fast, personalized, and consistent service across multiple channels.

The Gold Package includes essential tools such as an Advanced IVR Studio, call recording, CRM integrations, and real-time reporting and analytics. Meanwhile, the Platinum Package builds on these features with advanced capabilities like customized reports, dynamic notifications, and preferred agent routing, ensuring that businesses can provide personalized and efficient customer support.

"Our new Contact Center solutions fill a critical need in today's fast-paced business environment," said Grant Sullivan, VP of Product and Marketing at Conterra. "In an age where customer experience is paramount, our robust and feature-rich product enables organizations to engage with their customers effectively, ensuring satisfaction and loyalty."

Both packages are designed with the customer in mind, offering omni-channel support that includes voice, SMS, email, social media, and web chat. This flexibility allows businesses to connect with their customers on their preferred platforms, enhancing the overall experience.

To facilitate a smooth transition, Conterra provides professional white glove onboarding and project management, ensuring that implementation is as seamless as possible. Our dedicated team is committed to supporting clients every step of the way, tailoring solutions to meet their unique needs.

With powerful reporting and analytics capabilities, businesses can gain valuable insights into their contact center performance, track key metrics, and make data-driven decisions to continuously improve service delivery.

For more information about Conterra's Contact Center solutions, please visit our website or contact us directly to schedule a demo or request a personalized consultation.

About Conterra Networks

Conterra Networks is a national leader in the design, deployment, and operation of fiber-optic network-based services, providing advanced high-capacity communications networks to education, healthcare, government, carrier, and enterprise customers across the United States. With over 14,000 route miles of fiber and more than 8,000 on-net locations, Conterra offers a robust, flexible, and secure fiber network backbone optimized for low-latency and high-bandwidth applications. Conterra is owned by affiliates of APG and Fiera Infrastructure. For more information, please visit www.conterra.com.

SOURCE Conterra Ultra Broadband Holdings, Inc.