SAN ANSELMO, Calif., Oct. 20, 2014 /PRNewswire/ -- GROUP FIVE announced the results of its annual study of corporate opinions of services provided by shareholder location and asset recovery firms. The annual study is based on survey responses from 907 corporations.
For the fifth year in a row Keane received the highest client loyalty ratings with a Net Promoter Score* of 47. Keane also received the highest issuer overall satisfaction score of 95% favorable which is two points above last year. Georgeson rated second highest in loyalty and overall satisfaction with a Net Promoter Score of 44 and an overall satisfaction rating of 87% favorable.
"We are extremely proud to have received the highest ratings in the industry for the fifth consecutive year," commented Michael J. O'Donnell, Keane Chief Executive Officer. "Our top ranking and continued success speaks volumes to the team of unclaimed property professionals at Keane. Our clients expect the highest level of service for their shareholders, and we not only meet but exceed those expectations by having the industry's most experienced team of professionals. No other firm can match the depth and breadth of services that we provide to public corporations, transfer agents, banks, brokerage firms, mutual funds, and life insurance companies."
While achieving the industry's highest ratings over the last five years, Sunday commented that "Keane will need to keep evolving to meet market needs." O'Donnell agreed explaining that the industry continues to change. "In order to grow it is imperative that we continue to develop new and innovative solutions to help organizations achieve and maintain compliance in an ever-changing regulatory environment. State audits show no signs of slowing down, and auditors are always looking for ways to expand their reach," he said. "This is why Keane continues to invest in the most experienced resources in the marketplace that can provide a thorough understanding of any liabilities or exposure that may exist. Our focus is to be constantly evolving, adapting, and growing to ensure we're prepared to offer the advice and assistance that clients need."
Jack Sunday concluded, "We continue to recommend that issuers directly engage an unclaimed property specialist to independently review all account data, identify any liabilities or audit red flags, establish programs needed to locate and engage shareholders, and ensure compliance with escheatment requirements."
GROUP FIVE is a market research and consulting firm located in San Anselmo, California. The firm is best known for its research and consulting expertise in shareholder services and stock plan administration services.
* NPS®, Net Promoter® & Net Promoter® Score are registered trademarks of Fred Reichheld, Satmetrix, and Bain & Company. Net Promoter Scores range from -100 to +100 based upon the percent of promoter and detractor scores.
No advertising or other promotional use can be made of the information in this release or Group Five survey results without the express prior written consent of Group Five.
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SOURCE Group Five