SAN ANSELMO, Calif., Nov. 29, 2018 /PRNewswire/ -- Group Five, a corporate services research company, released the results of its annual study of corporate opinions of services provided by transfer agents. The annual study is based on completed surveys from 726 public companies — representing over 25 million registered shareholders. The study provides the only reliable and independent forum for corporate issuers to make their opinions and priorities known to service providers.
This year's study results are reported in three market segments based on number of registered shareholder accounts. Small market includes issuers with fewer than 250 shareholders, medium market includes issuers with between 250 and 2,500 shareholders, large market includes issuers over 2,500 shareholders, and mega issuers is a subset of large market issuers with more than 25,000 shareholders.
For overall client satisfaction, the industry average across the size groups is fairly consistent at 91, 92, 93 and 93 percent favorable among small, medium, large, and mega issuers. Computershare has the highest satisfaction rating among small issuers at 96 percent favorable and among mega issuers at 98 percent favorable. EQ has the highest overall satisfaction rating among medium issuers at 100 percent favorable, and Computershare and EQ both share the highest overall satisfaction rating among large issuers at 96 percent favorable.
"Addressing the needs of our clients and their shareholders with exceptional service offerings is what the whole global team at Computershare is focused on. We're happy to see the results of the survey reflect our commitment to being client-centric across all segments," said Steve Rothbloom, President and CEO of Computershare U.S. "Client needs are evolving, and we continue to invest in innovative new services and dynamic experiences for issuers of all sizes and their shareholders."
"At EQ our aim is to help our customers meet and exceed their goals. We measure our success through their success. This year we've continued to invest in the people, expertise and technology which delivers a better experience for issuers and their shareholders and have appointed a Chief Customer Officer to continually champion customer needs. The feedback we receive from this survey is incredibly helpful in directing process improvements which in turn allows us to raise our levels of service," said Todd May, CEO of EQ.
Group Five is a corporate services research and consulting firm, best known for its consulting and research expertise in shareholder and stock plan administration services.
No advertising or other promotional use can be made of the information in this release or Group Five survey results without the express prior written consent of Group Five.
SOURCE Group Five