Coveo Announces New Information Indexing Connectors Including Support for Microsoft SharePoint 2010 and Microsoft Exchange 2010

Coveo adds to extensive library of connectors and support for earlier versions of the Microsoft platform; Additional connectors include those for Jive SBS v3.0, 4.0 and 4.5, and updated connector for Lotus Notes

Oct 06, 2010, 11:56 ET from Coveo

CHICAGO, Oct. 6 /PRNewswire/ -- Coveo, a leading provider of enterprise search and customer information access solutions, today announced the availability of new Information Indexing Connectors with full support for the Microsoft 2010 platform, as well as several others.  Now fully integrated with Microsoft SharePoint 2010, Microsoft Exchange 2010 and Microsoft Outlook 2010, Coveo offers a richer, more integrated view of enterprise knowledge and information compared to what's available with Microsoft's native search.  

"Our customer support team uses a variety of enterprise systems daily, including SharePoint, Email, wikis, Active Directory, and Service Desk, just to name a few," said Rob Silva, Manager, Customer Support Group, Netezza. "Using SharePoint, we could search information from two or three sources; with Coveo, we're able to search all of our information repositories in seconds, and have a unified view of all customer information on a single screen, which translates into better customer service and will help take our award-winning support organization to the next level." {Watch the full video here.}

The Coveo Outlook Sidebar is now also fully integrated with Microsoft Outlook 2010. For employees who "live" in Outlook, Coveo's Outlook Sidebar allows users to launch searches directly from Outlook into multiple repositories, including SharePoint, and automatically shows contact information, history, and conversation threads for each email. Coveo also fully supports the Office 2010 file format, as well as Microsoft Exchange email archives.

"Coveo brings rich functionality to the Microsoft Platform, enabling users to access information from across their information ecosystem, including SharePoint 2010, Outlook 2010 and Exchange 2010," said Richard Tessier, EVP Products, Coveo.  "This allows companies to stop moving data and start unlocking the value of their information assets.  Leveraging our award-winning Enterprise Search 2.0 approach, we can bring the benefits of unified information access to our customers faster, and less expensively, than is possible with traditional solutions including SharePoint Search or Microsoft FAST."

Silva added, "The number of search sessions have doubled with Coveo, compared with the number of searches that were performed within SharePoint, which indicates to us the value that our organization is generating through the use of Coveo."

Also new to Coveo's extensive library of proprietary Information Indexing Connectors are those to support Jive Social Business Software (SBS) version 3.0, 4.0 and 4.5. Coveo easily indexes data contained within these repositories and presents it to organizations in a unified view, offering a true 360 degree view of enterprise information, which helps organizations unlock the value that is generated through the use of social media and online communities. Coveo also released an updated Information Indexing Connector for Lotus Notes.

Out of the box, Coveo Information Indexing Connectors seamlessly and securely index enterprise-wide systems and data repositories. Coveo-developed connectors offer superior functionality and integration, including with the native security model of each system. Coveo Connectors feature live monitoring and dynamically index new, deleted and modified documents, ensuring just-in-time access to the timeliest information. For more information, visit www.coveo.com.

About Coveo

Coveo  pioneered Enterprise Search 2.0. The Coveo Enterprise Search Platform and Customer Information Access Solutions help organizations generate more value from information and knowledge stored across the enterprise. With Coveo's unified indexing technology, companies can easily access and consolidate information from heterogeneous systems. Coveo helps companies to Stop Moving Data™ by combining structured and unstructured data from virtually any enterprise system into a central index, and securely presenting the information in composite dashboards, helping to drive more value through multiple business processes. Coveo customers gain a powerful alternative to expensive system integration and are able to harvest existing IT infrastructure while providing actionable insight into information and knowledge.  

Coveo was recently ranked one of the fastest growing companies in the Deloitte Technology Fast 50™, was named to IDC's "Innovative Information Access Companies Under $100M to Watch" list,  and won the 2010 CODiE Award for Best Enterprise Search Engine awarded by the Software & Information Industry Association. Coveo's Customer Information Access solution was named a Trend Setting Product of the Year by KMWorld magazine, a leader in Contact Center Search in the 2010 CRM Service Awards, and a winner of the 2010 Innovation Awards presented by Customer Interaction Solutions magazine.

Coveo's more than 700 global implementations contribute to the success of, among many others, AmerisourceBergen, CA Technologies, Deloitte, GEICO, Haley & Aldrich, Lockheed Martin, Odyssey America, P&G, Netezza,  SNC-Lavalin, Sony Ericsson, IMS Health, SSQ Financial, and the U.S. Navy.  Information and video demos are available at www.coveo.com.  

SOURCE Coveo



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