LAS VEGAS, Oct. 19 /PRNewswire/ -- From the 2010 Technology Services World Conference, Coveo today announced that its Customer Information Access Solution was named a 2010 TMC Labs Innovation Award winner. The award is presented by Customer Interaction Solutions magazine, published by TMC, and is given to technology companies who are delivering the most innovative and unique products in the contact center and CRM industries.
"Coveo was built on a foundation of innovation and a commitment to developing unique solutions that deliver value and have a direct impact on our customers' businesses," said Laurent Simoneau, CEO, Coveo. "We are extremely proud to receive this innovation award for our Customer Information Access Solution, which has generated widespread demand among organizations looking to improve customer service and support operations, and has been recognized with several awards, just one year after we introduced it to the market."
Tom Keating, CTO and TMC Labs editorial director, stated, "Coveo has proven their commitment to quality and the further development of the contact center and CRM industries through its Customer Information Access Solution. The Innovation Award exemplifies the best and the most unique products and services that this industry has to offer. Congratulations to Coveo for earning this great honor. I look forward to seeing more innovative solutions from them in the future. "
Coveo's Customer Information Access Solution provides unified access into all product, service, and customer information from a single, intuitive screen, through Coveo's Unified Index of structured and unstructured data from virtually any enterprise system, behind the firewall or in the cloud. Coveo Customer Information Access Solutions help reduce contact center costs while increasing customer satisfaction and loyalty for organizations with multiple, complex products. Coveo provides agents and customers with intuitive, self-service views of customer, product and case information located throughout the knowledge ecosystem – all within a single interface targeted to the user's role-specific needs.
"Coveo has clearly demonstrated to the staff of TMC Labs that its Customer Information Access Solution is truly innovative in the CRM and contact center industries, and they have made significant contributions in the advancement of this industry," said Rich Tehrani, CEO, TMC. "We're proud to reward this outstanding accomplishment with a TMC Labs Innovation Award this year."
Coveo pioneered Enterprise Search 2.0. The Coveo Enterprise Search Platform and Customer Information Access Solutions help organizations generate more value from information and knowledge stored across the enterprise. With Coveo's unified indexing technology, companies can easily access and consolidate information from heterogeneous systems. Coveo helps companies to Stop Moving Data™ by combining structured and unstructured data from virtually any enterprise system into a central index, and securely presenting the information in composite dashboards, helping to drive more value through multiple business processes. Coveo customers gain a powerful alternative to expensive system integration and are able to harvest existing IT infrastructure while providing actionable insight into information and knowledge.
Coveo was recently ranked one of the fastest growing companies in the Deloitte Technology Fast 50™, was named to IDC's "Innovative Information Access Companies Under $100M to Watch" list, and won the 2010 CODiE Award for Best Enterprise Search Engine awarded by the Software & Information Industry Association. Coveo's Customer Information Access solution was named a Trend Setting Product of the Year by KMWorld magazine, a leader in Contact Center Search in the 2010 CRM Service Awards, and a winner of the 2010 Innovation Awards presented by Customer Interaction Solutions magazine.
Coveo's more than 700 global implementations contribute to the success of, among many others, AmerisourceBergen, CA Technologies, Deloitte, GEICO, Haley & Aldrich, Lockheed Martin, Odyssey America, Netezza Corporation, SNC-Lavalin, Sony Ericsson, IMS Health, SSQ Financial, and the U.S. Navy. Information and video demos are available at www.coveo.com.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.
Technology Marketing Corporation (TMC) is a global, integrated media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two million unique visitors each month on average worldwide, according to Webtrends. TMCnet has ranked within the top 3,500 in Quantcast's Top U.S. sites, placing TMCnet in the nation's top .03% most visited Web sites. In addition, TMC produces ITEXPO; 4GWE Conference and M2M Evolution (in conjunction with Crossfire Media); Digium|Asterisk World (in conjunction with Digium); and Smart Grid Summit (in conjunction with Intelligent Communication Partners). TMC serves other communications market segments with the Cloud Communications Summit (in conjunction with Light and Electric); CVx ChannelVision Expo (in conjunction with Beka Publishing); and MSPWorld™ (in conjunction with the MSP Alliance). For more information about TMC, visit www.tmcnet.com.