CTI Group Launches Managed Services and Solution Support Packages

INDIANAPOLIS, Nov. 10, 2011 /PRNewswire/ -- CTI Group (Holdings) Inc. (OTCBB: CTIG), a leading developer of telecommunications solutions for fixed, mobile and converged communications, today announced the launch of new comprehensive solution support packages that will include managed services options for the Proteus® product suite.

The move to offer a more robust set of options for solution support is aimed at delivering increased value to customers using CTI Group products.

"Our managed services and solution support offerings allow companies to take advantage of the skills and know-how of our internal team in order to get the most out of CTI Group solutions," said Trevor Davis, Proteus® Product Manager. "From providing daily system monitoring to ensure peak performance, to hands-on consulting to identify greater cost savings and efficiencies—we believe we can offer companies an even better user experience by having our team fully engaged post implementation."

Davis also referenced a recent study performed by IT industry trade association, CompTIA, pointing out that many companies using managed services have been able to cut overall IT expenses by between one and 24 percent annually. "Turning to CTI Group for support and system management gives companies a unique and streamlined approach to Proteus operations, which can lead to an overall increase in efficiency within internal IT structures."

CTI Group maintenance offerings begin with entry-level support plans and extend to three tiers of managed services.

Solution Support Packages

CTI Group support plans offer comprehensive support for both the Proteus® Product Suite and SmartInteraction® suite. The entry-level Performance support package includes help desk access throughout the work week and software updates to ensure companies have the latest tools and features offered by CTI Group solutions. The mid-level Proactive support package provides network "health checks," extended help desk support, access to a dedicated technical account manager (TAM) and remote diagnostic testing capability. The top tier support plan, Optimal, offers around-the-clock access to CTI Group's help desk along with the benefits of more in-depth consultation from a TAM.

Customers of the Proteus® product suite will now have the choice of three levels of managed services, ranging from a value-added service for clients using existing support plans to a more robust, hosted full-service option.

Davis believes managed services will make Proteus® an even more valuable solution to companies and industries across the globe.

"For decades, the Proteus product suite has been an industry leader in call accounting, helping to save companies millions of dollars in their voice network," said Davis. "Now with our managed services offerings, enterprises of all sizes have more flexibility with how they implement the solution, and ultimately, more control over the kind of benefits and efficiencies they gain from this feature-rich application."

For further information about CTI Group please visit http://www.ctigroup.com.

About CTI Group

CTI Group (Holdings) Inc. is an international provider of electronic invoice processing and management, enterprise communications management software and services solutions, and carrier class voice over internet protocol (VoIP) management applications. CTI Group's SmartBill®, SmartRecord® and Proteus® product suites offer a full array of solutions for traffic analysis, post-billing call analysis, customer care and call recording.

CTI Group's products are used by some of the top service providers in North America and the United Kingdom, and play a trusted role in managing telephony costs at major corporations internationally. Headquartered in Indianapolis, CTI Group maintains overseas offices in London and Blackburn, UK. For more information, please visit CTI Group's website at www.ctigroup.com.

Safe Harbor Statement

This release may contain "forward-looking" statements. Examples of forward-looking statements include, but are not limited to: (a) projections of revenue, capital expenditures, growth, prospects, dividends, capital structure and other financial matters; (b) statements of plans and objectives of CTI Group or its management or Board of Directors; (c) statements of future economic performance; (d) statements of assumptions underlying other statements and statements about CTI Group and its business relating to the future; and (e) any statements using the words "could", "should", "anticipate", "expect", "may", "project", "intend", "will", "believe" or similar expressions. CTI Group's ability to predict projected results or the effect of events on CTI Group's operating results is inherently uncertain. Forward-looking statements involve a number of risks, uncertainties and other factors that could cause actual results to differ materially from those discussed in this document. These factors include, but are not limited to: effects of current economic crisis, ability to attract and retain customers to purchase its products, ability to develop or launch new software products, technological advances by third parties and competition, ability to protect the Company's patented technology, ability to obtain settlements in connection with its patent enforcement activities and risks described in CTI Group's annual report on Form 10-K for the year ended December 31, 2010. Readers are referred to documents filed by CTI Group with the U.S. Securities and Exchange Commission, including the Form 10-K for its most year ended December 31, 2010.

Contact:
CTI Group
Tel: +1-317-262-4879
Email: [email protected]

SOURCE CTI Group (Holdings) Inc.