Customer Contact Expo Achieves ISO 20121 Accreditation for Event Sustainability

LONDON, November 19, 2014 /PRNewswire/ --

Customer Contact Expo, the UK's largest event for the contact centre and customer service industry, has achieved accreditation for its high standard of sustainable event management. The Expo, the longest running exhibition in the sector, has never rested on its laurels since it began in 1999 and the accreditation is another fine example of the contemporary nature of the show.

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The ISO 20121 signifies more than environmental sustainability and recognises the all-round management soundness of Customer Contact Expo, which the organisers are extremely proud to have acknowledged. The accreditation, testament to the long-term commitment that the show has to the customer contact industry, was a significant undertaking to manage processes and risks in a sustainable and conscientious way.

Helen Curl, Event Director, said:

"We have never shied away from change. In 2014, we changed the name of the show and repositioned our offering to reflect the changes that have taken place in the industry. Once again, with sustainability, we felt the event should reflect the modern way of doing business, which ISO 20121 guarantees."  

This accreditation ensures that sound management systems, excellent processes and greater working collaboration, both internally with staff and externally with customers and suppliers, are in place. With it, the Expo is committed to delivering quality to all customers whilst limiting its impact on the environment.

With an outstanding reduction in printed materials and a fantastic level of stakeholder engagement, Customer Contact Expo was able to reduce its carbon footprint. From this position, it can continually improve the positive environmental and social impact of the event.

"As a market leader in live events, UBM Live sees it as fundamental that we are conscious of the impact that our actions have on the environment and the communities in which we operate. UBM Live strives to manage its impact by ensuring that the principles of sustainability are at the core of all our activities," said Allison Ozero, Sustainability Manager, UBM.

With over 5,000 attendees and 110 exhibitors present at the event over two days, Customer Contact Expo is the largest event for the industry in the UK. A record breaking sign-up rate of 83% by 2014 exhibitors to the 2015 show demonstrates that there is huge confidence in the market and in the future of the Expo. 47% of the visitors were Head of Department level or above, showing that the key decision-makers recognise Customer Contact Expo as the event to do business at. Over half of the visitors were actively looking to buy (an increase of 5% on last year), and 48% of visitors were wielding budgets over £500,000.

The event will be running once again at the London Olympia on 30 September and 1 October 2015. For more information, please visit: http://live.callcentre.co.uk/expo

About Customer Contact Expo:
Customer Contact Expo brings together the entire customer service and contact centre industry under one roof each year at London Olympia. It is a must-attend event for anyone who works in customer service or customer contact, with leading technology suppliers showcasing innovation and an extensive educational programme.

About UBM Live: 

UBM Live connects people and creates opportunities for companies across five continents to develop new business, meet customers, launch new products, promote their brands and expand their markets. Through premier brands such as MD&M, CPhI, IFSEC, Facilities Show, TFM&A, Cruise Shipping Miami and many others, UBM Live exhibitions, conferences, awards programs, publications, websites and training and certification programs are an integral part of the marketing plans of companies across more than 20 industry sectors.

SOURCE UBM Live