Customer Service Companies Invited to Apply for the ICMI Global Contact Center Awards
Simply entering can be a hugely motivational exercise, as it reminds companies of how far they've come and what they've achieved.
COLORADO SPRINGS, Colo., Nov. 20, 2014 /PRNewswire/ -- The International Customer Management Institute (ICMI), is now accepting entries for its annual Global Contact Center Awards. The nomination deadline is Friday, February 6, 2015.
As the industry's most comprehensive awards program dedicated to the customer management industry and now in its 12th year, the program recognizes contact center excellence in the following categories:
Best Small-to-Medium Contact Center
Best Large Contact Center
Best Outsourcing Partnership
Best Strategic Value to the Organization
Best QA/Customer Experience Program
Best Use of an Emerging Channel(s)
Best Use of Technology
Best Contact Center Agent
Best Contact Center Supervisor
Best Contact Center Manager
Best Customer Service Business Leader
Benefits Beyond Winning
Simply entering is an eye-opening experience that can be hugely motivational as companies see how far they have come and what they've achieved.
"It was an honor to be selected for the ICMI Global Contact Center Award in 2014 for Small-to-Medium Contact Center of the Year and also as Best Customer Service Business Leader in 2013," said Josh Chapman, Vice President of Operations for Cars.com.
"With this recognition, we have had the opportunity to network and learn from other individuals and organizations who share our strong commitment to customer service. From an internal perspective, applying for and winning the awards has provided a solid foundation of pride within all departments of the company and elevated our ongoing commitment to improvement."
Finalists receive: a main pass to the Contact Center Expo & Conference in May, recognition in press releases, and acknowledgment as an industry leader amongst your peers.
Winners receive in addition: trophy to display in corporate showcase, interview spot on well-attended awards webinar, press releases distributed nationwide and media coverage, profile in industry-leading "Contact Center Insider" newsletter, recognition on ICMI.com and permission to use GCCA logo in print and online to promote achievements.
Finalists in all categories are acknowledged at the Global Contact Center Awards Party, held on May 5, 2015 in conjunction with ICMI's Contact Center Expo & Conference taking place in Orlando.
Past winners include Cars.com, OppenheimerFunds Inc., Wells Fargo Bank and UPMC Health Plans among many others.
Early Submission Discounts
Submissions received by December 31, 2014 will receive a 50% discount off applicable entry fees.
ICMI encourages contact centers worldwide to apply for multiple categories, and nominate multiple colleagues for these prestigious honors. For more information on the ICMI Global Contact Center Awards, visit icmi.com/awards, call 800.672.6177 (International: 001.955.8149) or email [email protected].
ABOUT ICMI
For nearly 30 years, ICMI has been in the business of improving contact centers. Whether it be your people, your processes or your strategy, we want to partner with you to take your customer service to the next level.
Also known as the International Customer Management Institute (ICMI), we are the leading global provider of performance improvement resources for customer management professionals – from frontline agents to executives. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries improve customer experiences and increase efficiencies at every level of the contact center. Through training, events, consulting, and informational resources, ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center. Visit icmi.com to learn more about one of the most established and respected organizations in the call center industry.
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SOURCE International Customer Management Institute (ICMI)
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