Cyber security and AI authority Carl Mazzanti recently provided leading-edge insights on two vital subjects for MSPs at the 2025 ChannelPro LIVE: New Jersey: Challenges and Opportunities in Upgrading from Windows 10 to Windows 11; and A Graceful Exit: How to handle a Client departure

eMazzanti Technologies Pres. Carl Mazzanti Unveils Vital MSP Strategies at Parsippany Hilton 2025 ChannelPro LIVE

HOBOKEN, N.J., May 15, 2025 /PRNewswire/ -- Renowned Cyber Security and Artificial Intelligence authority Carl Mazzanti recently provided leading-edge insights on two top topics at the 2025 ChannelPro LIVE: New Jersey conference held at the Parsippany Hilton: Upgrading to Windows 11; and A Graceful Exit: What to do if a client says Goodbye. The event was a must-attend for IT service providers, Managed Services Providers, (MSPs) system integrators, and VARs (Value-Added Resellers) who want to enhance their business strategies.

"Microsoft support for Windows 10 will cease as of October 14," notes Mazzanti, President of eMazzanti Technologies. "In the months leading up to this deadline, businesses of all sizes will turn to their MSPs for critical support, seeking guidance on upgrading to Windows 11. I enjoyed connecting with MSPs from across New Jersey at the ChannelPro event, and updating them on the best way to approach this important development."

Across industries, companies are searching for ways to reduce their expenses — and many are reevaluating their relationships with longtime MSPs and other providers. During the May 14 afternoon session at the ChannelPro event, Mazzanti offered guidance about making a separation as painless as possible, while preserving the possibility of recoupling at a later date.

"If a client says they're leaving, a 'slam the door shut' response leaves the MSP looking like the bad guy and precludes the possibility of a future reunion," he cautions. "Instead, an MSP who has an 'exit interview' with the client can find out where the business felt they were shortchanged — which can help the MSP to identify their own weak points — while the discussion may give you a chance get them to reconsider. Even if they do leave, a respectful exit interview leaves the path open for a possible future reconnection."

About eMazzanti Technologies
eMazzanti's team of trained, certified IT experts deliver rapid response, increased revenue growth, data security, and productivity for organizations of all sizes. The firm offers cloud and mobile solutions, multi-site technology implementations, outsourced network management, 24 x 7 support, digital marketing services, and cybersecurity assessments and protection services.

eMazzanti Technologies has received many accolades for superior service delivery and stellar growth. The firm has placed on the Inc. 5000 list of fastest growing privately held companies eleven times, including eight consecutive years in a row, has been recognized by Microsoft as a 4x partner of the year and a Watchguard 5x partner of the year. NJBIZ has recognized the firm as the Small Business of the Year and also as a leading NJ Digital Innovator in 2019, 2020, 2022 and 2023, and 2024.

About 2025 ChannelPro LIVE: New Jersey
ChannelPro LIVE events are dynamic, in-person conferences tailored for IT service providers, MSPs, system integrators, and VARs who are looking to enhance their business strategies.

ChannelPro LIVE: New Jersey featurd a series of workshops. Led by industry experts, the workshops provide hands-on learning opportunities and actionable strategies.

SOURCE eMazzanti Technologies