Daptiv PPM Integration with BMC Software Increases Customer's Efficiency, Accuracy, and Ability to Prioritize IT Service and Project Requests

Changepoint to Showcase Integration Capabilities at BMC Engage, Sept. 8-11

Sep 09, 2015, 12:00 ET from Changepoint

TORONTO, Sept. 9, 2015 /PRNewswire/ -- Changepoint, a leading provider of project portfolio management (PPM) solutions, today announced it will unveil the integration between Daptiv PPM, Changepoint's leading on-demand PPM solution, and BMC Software's Remedy IT Service Management (ITSM) solutions, at BMC Engage in Las Vegas, NV on Sept. 8-11, 2015. Daptiv PPM's customer-driven integration with BMC's Remedy solutions brings together best-of-breed software solutions to empower businesses to strategically prioritize and execute projects. Combined, these technologies enable customers to streamline communication between users of both systems to eliminate repetitive data entry while increasing efficiency and accuracy.

BMC Software, the global leader in software solutions for IT, named Daptiv PPM its preferred PPM solution in March 2014. Changepoint has since integrated Daptiv PPM with Remedy to create two-way enablement that allows users to create, assign, and manage tasks within one product while also sending and receiving status reports from either. This comprehensive solution leverages the strongest capabilities of each solution to support a full spectrum of project management and ITSM processes, such as service, change, and release requests while providing complete transparency to users on either end.

"Since forging our partnership with BMC Software, we've dedicated ourselves to building and maintaining a one-of-a kind integration that provides both sets of customers with unmatched PPM and ITSM support and capabilities," said Jim Shulkin, Vice President of Marketing at Changepoint. "This integration answers the PPM needs of BMC Remedy customers, providing users exclusive benefits that no other ITSM solution can deliver."

Daptiv PPM and BMC Remedy customers benefit from a lineup of features designed to increase efficient and accurate data entry, streamline communication and processes, and enable strategic decision-making around project and request prioritization and execution, including:

  • Service Request Integration – Allows BMC Remedy users to create service requests, which are then seamlessly translated into project requests within Daptiv PPM. Project managers are able to prioritize, approve, and manage requests within Daptiv PPM while providing updates to the BMC user without ever needing to access or insert data into additional programs.
  • Change Request Integration – Enables project managers to initiate change requests within a Daptiv PPM project, which are received by an IT manager through BMC Remedy. IT managers have the ability to prioritize requests and assign the most appropriate IT resource to complete them, while keeping project managers updated with valuable data and status reports.
  • Release Request Integration – Transfers project managers' release requests within Daptiv PPM to IT managers using BMC Remedy. IT managers then identify top priority requests and assign IT resources to complete them. Daptiv PPM project managers are in constant communication with the IT managers, and receive status updates on their requests within Daptiv PPM.

BMC Engage 2015 attendees can check out these exclusive integration features first hand Sept. 8-11, 2015 at Changepoint's booth at the conference's IT Innovation Zone.

About BMC

BMC is a global leader in software solutions that help IT transform traditional businesses into digital enterprises for the ultimate competitive advantage. Our Digital Enterprise Management set of IT solutions is designed to make digital business fast, seamless, and optimized. From mainframe to mobile to cloud and beyond, we pair high-speed digital innovation with robust IT industrialization—allowing our customers to provide intuitive user experiences with optimized performance, cost, compliance, and productivity. BMC solutions serve more than 15,000 customers worldwide including 82 percent of the Fortune 500.

About Changepoint

Changepoint provides recognized market leading solutions in Business Execution Management, including Project Portfolio Management (PPM), Professional Services Automation (PSA) and Enterprise Portfolio Management (EPM), with comprehensive and flexible delivery options that meet the various diverse needs of customers of all sizes, from small installations up to the largest and most complex enterprises. Thousands of organizations worldwide count on Changepoint solutions to make smarter business decisions, accelerate innovation, successfully adapt to today's rapidly changing economic and competitive conditions, to ultimately achieve better business outcomes. Changepoint maintains operations in North America, Latin America, EMEA and APAC, and services customers across six continents. For more information, visit: www.changepoint.com. For live updates: Follow /Connect.

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SOURCE Changepoint