DEALERSHIPS LOSE MILLIONS IN MISSED CALLS - PAM AI PLATFORM FIXES THE DISCONNECT FOR HUNDREDS OF DEALERS

The fastest-growing Voice AI and Customer Experience Platform for car dealerships secures funding led by Autotech Ventures

VIENNA, Va., Aug. 26, 2025 /PRNewswire/ -- Each year, U.S. dealerships lose more than $2 million in potential service and sales revenue due to unanswered calls, unread texts and disconnected communication workflows. Nearly one-third of dealerships fail to answer at least 20% of incoming calls, with some missing up to half, leaving consumers frustrated and more likely to take their business elsewhere. Almost 25% of leads go without follow-up for 24 hours, and 13% are never logged into a CRM at all.

Pam, the fastest-growing Voice AI and customer experience platform (CXP), is specifically designed to help dealerships address this issue. Pam integrates directly with dealer systems, including CDK, Xtime, WiAdvisor, DealerFX, MyKaarma, TCC, Autoloop, RedCap, Auto.live, and Tekion. Pam and Tekion also maintain a strategic partnership that drives faster adoption. The inspiration for the platform's name comes from Pam Beesly, the affable receptionist from the hit television series The Office. Pam manages calls, texts, chats, and emails 24/7, ensuring no lead is missed, appointments are booked and confirmed, and every customer interaction is handled seamlessly.

"Every dealership wants to create great in-person experiences. From greeting customers to handing over keys, staff are focused on building trust and keeping customers happy. But those moments only happen if the digital connection works first," said Abdullah Baig, Pam co-founder. "The reality is it doesn't. Pam closes that gap and is reinventing the way communication is handled in our industry."

After 18 months embedded in dealership operations, shadowing service advisors, sitting in BDCs, and analyzing day‑to‑day communication gaps, Pam has emerged as a platform purpose‑built to deliver results. That hands-on approach fueled rapid growth, scaling from thousands of calls to millions of calls and now connects customers with dealerships across 33 states and 3 Canadian provinces.

"We've been heads down building and connecting with dealers around the U.S. and have proven results. On average, Pam drives over $50,000 in monthly service revenue for each dealership, without adding headcount," said Samee Khan, Pam's CEO and co-founder. "By managing calls end-to-end, booking appointments and automating follow-ups, the platform saves an average of 35 hours of phone time monthly and has powered more than $100 million in repair orders."

"Pam completely sets all service appointments, sends a follow-up text and logs it directly into our service scheduler," said Kevin Farrish, owner of Farrish Automotive."Our appointments are way up, and consumer satisfaction has increased."

"With Pam, we've eliminated the need for a full-time receptionist, or more accurately, three of them," said Peter Bartlett, CTO, Hennessy Auto Group. "To maintain high phone availability, you typically need coverage for simultaneous calls, breaks, sick days and no-shows. Pam handles all of that seamlessly, without the overhead. It's a major operational cost savings."

Pam doesn't ask dealers to change how they work. She adapts to them. Onboarding takes days, not months, and support continues long after go-live. Dealers consistently describe Pam's support as the fastest they've received from any tech partner. With a 95 percent retention rate and performance tuned to each store's unique workflows, Pam delivers a platform that just works.

Funding Led by Autotech Ventures to Accelerate Growth

Today, Pam announced new funding led by Autotech Ventures, with participation from HF0 (backers of Ramp), Ali Rowghani's First Harmonic, Idris Mokhtarzada of RocketMoney, Geneva Pacific, and other leading investors and angels.

"Pam addresses one of the most persistent operational pain points in retail automotive, communication breakdowns that cost dealers revenue daily," said Alexei Andreev, managing director at Autotech Ventures. "What stands out is how quickly Pam has integrated into dealer systems, enabling the company to expand quickly into new AI-driven functions."

The new investment will accelerate Pam's hiring in engineering and go-to-market roles, deepen its integrations with dealer technology providers, and expand its capabilities beyond service into sales and parts.

"We specifically chose Autotech Ventures as our lead investor because of their deep industry expertise and their track record with category-defining companies like Lyft, Outdoorsy and SpotHero," Khan added. "This partnership is about more than funding; it's about scaling the right way."

Looking ahead, Pam is evolving into the industry's complete customer experience platform — uniting inbound and outbound communication, service, parts, and sales in one intelligent system, positioning the company as the seamless connective layer between dealerships and their customers.

About Pam

Pam is the fastest-growing AI voice and customer experience platform (CXP) helping car dealerships win at the digital doors. She's always on, never tired, and trained to work the way each store does, with no scripts and no cookie-cutter logic. From phones to follow-up, Pam captures revenue, saves time, and helps dealers deliver the kind of service that keeps customers coming back.

Read more about Pam's vision at www.pamhq.com

SOURCE Autotech Ventures