SAN CLEMENTE, Calif., Dec. 11, 2012 /PRNewswire/ -- Leading auto dealer CRM DealerSocket (DealerSocket.com) continues to make the newest and best technology available to auto dealers. DealerSocket announced today the release of PhoneTracking and SocketTalk, two additional tools to the highly successful MobileCRM.
SocketTalk allows users to instant message (IM) from within the CRM to internal DealerSocket users. SocketTalk is also a true texting tool that allows instant, two-way communication between the dealership and a customer's mobile device. Users can send texts from a mobile device or desktop, and the customer will receive it as a text message. This efficient communication channel is opt-in and opt-out compliant to protect dealerships and their customers.
MobileCRM PhoneTracking allows dealers currently tracking calls made from their LAN lines or other phone systems through DealerSocket's CTI (Call Tracking Integration) can extend the functionality to calls from mobile devices, as well. Every call, regardless of whether it is made from a landline or a mobile phone, can now be tracked by a dealer.
"SocketTalk is a highly effective way for dealers to communicate with their customers," said Brad Perry, DealerSocket Co-Founder and CTO. "We are also very excited about our new tool, PhoneTracking. Dealers can now rest assured all calls are tracked, whether from a landline or mobile phone."
DealerSocket SocketTalk and PhoneTracking are currently available. For more information, please call (877) 888-8048.
For ten years, DealerSocket has provided the automotive industry with the most comprehensive Customer Relationship Management (CRM) and training solutions available, allowing auto dealers to save time and money, and improve sales staff effectiveness, with one consolidated product. With the power to manage sales, service, CSI, marketing and training, DealerSocket is the complete source for all customer-facing automotive dealership departments.
DealerSocket's core CRM is enhanced by a powerful, customer-facing Mobile Portal application to keep in contact with customers and prospects via all mobile devices, a data-mining tool called RevenueRadar, an online process-training university called CarMind and an efficient CallCenter solution. These products can be used alone or in conjunction with the core CRM solution to provide an end-to-end marketing and revenue-producing engine. More than 100,000 users at over 3,000 auto dealerships throughout the U.S. and Canada now leverage DealerSocket's automotive CRM solution to optimize and manage marketing activities, sales processes, customer satisfaction and retention and service-department operations. For more information, call 877-888-8048, email sales@DealerSocket.com, visit DealerSocket.com, like us at Facebook.com/DealerSocketCRM, or follow us on Twitter at @DealerSocketCRM.