DEALERWARE Delivers Savings and Customer Delight as it Digitalizes Service Loaner Management
- DEALERWARE gets service vehicle customers on the road in less than 60 seconds
- Paperless, frictionless approach can save dealers upwards of $100K annually
- Seamless expense recapturing allows automotive dealers to recoup fuel and toll costs
AUSTIN, Texas, Sept. 13, 2017 /PRNewswire/ -- DEALERWARE, the first fully digital, fully connected loaner management platform, announced general availability following a successful limited release earlier in the year. DEALERWARE is the result of more than two years of development working closely with stakeholders across the dealer spectrum. DEALERWARE solves the biggest dealer pain points via a connected platform that allows dealers and service departments to spend less time on non-value added tasks, and more time on high-value tasks that impact the Customer Satisfaction Index (CSI).
Delight Customers and Improve CSI
Across every sector of the economy, consumers increasingly expect to do business digitally; yet a 2016 Accenture Interactive study revealed that only 7 percent of brands are exceeding their customers' digital expectations. Brands that fall behind are seeing greater customer churn as their customers seek out competing brands with better digital offerings. With a simple, app-based approach, DEALERWARE removes paper, long-lines and frustration from the vehicle service loaner process, enabling automotive dealerships to seamlessly put customers in a loaner car and on the road in less than 60 seconds. Saving customers and dealerships valuable time in the service experience is a powerful differentiator.
"The implementation of DEALERWARE represented an opportunity to embrace customer-centric, mobile-first technology in order to stay on par with consumer expectations that transactions be done digitally and securely," said Carl Sewell III, President of Operations, Sewell Automotive Companies. "DEALERWARE is helping us further instill trust and reliability into the way we do business."
Seamlessly Recoup Thousands of Dollars of Expense
DEALERWARE also offers the unique ability to seamlessly recoup costs, like fuel and tolls, which are rarely recovered by dealers using traditional systems. By automating the most cumbersome tasks related to loaner expense management, early users have reported saving up to $2,000/week in fuel expenses alone.
"Loaner programs are the third largest expense for most dealerships, so finding solutions that help offset those costs are incredibly valuable. Prior to using DEALERWARE, we would eat the cost of things like fuel and tolls. We've been able to increase fuel recovery by 198% in just the last two months," said Chris Coxall, Fixed Operations Director, Audi Denver. "To combine that AND a top-notch customer experience? It's priceless."
Streamline Loaner Fleet Management
In addition to cost-savings and customer-experience benefits, the fully connected DEALERWARE platform removes complications associated with managing a loaner fleet. Dealers now have access to intuitive real-time dashboards and reporting that help maximize the efficiency of their fleet.
"I want to know all the details of my fleet from length of loan to where the vehicles are on the lot - you can't manage it if you don't measure it," said Grant Johnson, Service Director, Audi North Miami. "Whether I'm at my desk or on an iPad, DEALERWARE puts that information at my fingertips."
Many early users have been able to eliminate loaner counters or third-party providers. With DEALERWARE's mobile approach, service advisors control the entire customer relationship from start to finish.
Improved Data Security
DEALERWARE's secure digital platform is a critical first step in protecting customers' data in the future. With data privacy concerns on the rise, digital transactions offer greater efficiency and more security for dealerships and reduce the risk that paper-based systems present when managing sensitive customer information.
"Unfortunately, dealers have been forced to accept antiquated systems that are out of step with their always-on customers' expectations. For the first time, DEALERWARE will enable dealers to take their customer experience to the next level while saving hundreds of thousands a year on loaner programs," said Russell Lemmer, Founder, DEALERWARE. "Dealers with this technology will have a significant competitive advantage over dealerships using legacy software that has failed to keep pace."
Dealer Perspectives:
- "We strive to do things differently at Hennessy. We were searching for a cutting edge technology for delivering the absolute best experience for our customers. The traditional alternate transportation process was often an obstacle to providing a delightful experience. DEALERWARE offers an efficient, secure and paperless environment, which aligns with what our customers expect. DEALERWARE is simply the best product on the market to help us meet our customer's expectations." – Craig Anderson, Controller, Jaguar Land Rover Buckhead, Hennessy Automotive Companies
- "We are always pushing ourselves to think about new ways to enhance our customers' experience at every touchpoint. With DEALERWARE, customers may now bring their vehicle in for service and leave with a complimentary loaner car without waiting in a line or completing a form. Not only do our customers appreciate a completely digital, paperless process, but our associates are able to maximize speed and productivity with real-time visibility into our fleet utilization." -Carl Sewell III, President of Operations, Sewell Automotive Companies
- "DEALERWARE is a complete no-brainer and right on with what the industry needs. By creating efficiencies and optimizing our fleet with real-time insights, we were able to significantly increase fleet utilization from 60 to 100% and saved over 100K/year by repurposing team members to higher value roles. Since making the switch, we've never looked back." - Chris Coxall, Fixed Operations Director, Audi Denver
For more information on how DEALERWARE is digitalizing the dealer experience, as well as transparent pricing, visit www.dealerware.com
About DEALERWARE
DEALERWARE is the first fully-connected, fully-digital platform for automotive dealers to take control of their service loaner programs and create delightful customer experiences. The secure DEALERWARE platform eliminates lines and counters in favor of a streamlined, mobile-first approach that gets customers on the road in less than 60 seconds. Automotive dealers see significant annual savings with features like automated recapturing of expenses, as well as streamlined operations for improved productivity. Developed in close cooperation with stakeholders across the automotive dealer spectrum, DEALERWARE brings service vehicle loaner programs into the digital age, saving money and boosting customer satisfaction.
SOURCE DEALERWARE
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