Deloitte is named a Leader in the inaugural IDC MarketScape for Worldwide ServiceNow Implementation Services 2026 Vendor Assessment

NEW YORK, Sept. 8, 2026 /PRNewswire/ -- Deloitte has been recognized as a Leader in the inaugural IDC MarketScape: Worldwide ServiceNow Implementation Services 2026 Vendor Assessment (#US54126726, August 2026). We believe this recognition reflects Deloitte's ability to help support organizations achieve sustained business outcomes through AI-enabled transformation, deep industry experience, end-to-end ServiceNow capabilities, governed AI innovation, and one of the largest dedicated ServiceNow talent networks in the market. Underpinning that approach is Deloitte's own enterprise-wide ServiceNow journey, where AI-enabled workflows help to support important business functions across the organization and can bring tested, real-world experience to client engagements.

The IDC MarketScape evaluated 23 service providers, including consultancies, global systems integrators, ServiceNow native and regional specialists.

Deloitte's key strengths include:

Driving continuous business transformation: Deloitte's "Operate to Transform" model integrates transformation and managed services, collaborating with organizations to continuously modernize operations, accelerate innovation, and realize long-term value from their ServiceNow investments.

End-to-end enterprise transformation capabilities: Deloitte's ability to deliver across the end-to-end ServiceNow consulting and implementation lifecycle, spanning business consulting, custom application development, change management, data modernization, specialized knowledge transfer, and managed services.

AI-powered delivery at scale: Deloitte's AI-enabled delivery capabilities, including Deloitte Ascend™, Agentic AI Factory, AmplifAI, FastForward EX, and its integration of ServiceNow AI technologies, support organizations accelerate transformation by embedding governance, productivity, and value realization from the start.

Deep ServiceNow talent and expertise: The IDC MarketScape noted Deloitte's global network of more than 12,000 dedicated ServiceNow practitioners and more than 22,000 certifications, supported by investments in talent development through Deloitte University and the Deloitte Academy for Artificial Intelligence.

Industry-focused innovation: Deloitte's portfolio of industry-specific solutions and accelerators benefits organizations to accelerate time-to-value and drive business outcomes across financial services, healthcare, government, manufacturing, life sciences, aviation, and other sectors.

"We are honored to be recognized by IDC MarketScape as a Leader in the inaugural IDC MarketScape for Worldwide ServiceNow Implementation Services," says Craig Grevelding, Deloitte Global ServiceNow Chief Commercial Officer. "We believe this recognition reflects the strength of Deloitte's industry experience, investments in AI-enabled delivery and innovation, and dedication to collaborating with clients to unlock measurable business value from their technology investments. Most importantly, it reflects the trust clients place in us every day to help guide their transformation and navigate what's next."

The ServiceNow AI platform is a leading system of action for organizations to connect people, workflows, data, and AI across the enterprise. As a leading ServiceNow EmployeeWorks collaborator, Deloitte supports organizations creating AI-native employee experiences through a unified front door that can orchestrate work across enterprise systems, helping to redefine how employees ask, act, and achieve outcomes.

"The companies winning with AI are turning investment into value," says Paul Fipps, President, Global Customer Operations, ServiceNow. "With the ServiceNow AI Platform and AI Control Tower, we're helping organizations orchestrate AI across the enterprise with the visibility, governance, and control they need to scale. Our partner ecosystem, including Deloitte, brings deep industry and transformation expertise to help customers accelerate transformation and deliver measurable business impact."

Deloitte and ServiceNow have a long-standing relationship, including a three-year cyber services agreement and deep collaboration on joint security and risk offerings and to us this further strengthens Deloitte's position as a leading security and risk services collaborator within ServiceNow's Customer Excellence Group (CEG). Deloitte is also a leading Veza implementation collaborator, helping organizations establish identity-centered governance for AI and digital operations. Combined with continued investments in ServiceNow AI Control Tower and Armis, Deloitte helps enable organizations to build trust, security, and governance into AI operations from day one while accelerating enterprise-wide adoption.

Interested in learning more about Deloitte's ServiceNow capabilities? Visit Deloitte's ServiceNow alliance offerings for additional information.

For more information about Deloitte Analyst Relations, please visit our Analyst Relations page.

About IDC MarketScape

IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of technology and service suppliers in a given market. The research utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each supplier's position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of technology suppliers can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective suppliers.

About Deloitte
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited (DTTL), its global network of member firms, and their related entities (collectively, the "Deloitte organization"). DTTL (also referred to as "Deloitte Global") and each of its member firms and related entities are legally separate and independent entities, which cannot obligate or bind each other in respect of third parties. DTTL and each DTTL member firm and related entity is liable only for its own acts and omissions, and not those of each other. DTTL does not provide services to clients. Please see www.deloitte.com/about to learn more.

Deloitte provides leading professional services to nearly 90% of the Fortune Global 500^® and thousands of private companies. Our people deliver measurable and lasting results that help reinforce public trust in capital markets and enable clients to transform and thrive. Building on its 180+-year history, Deloitte spans more than 150 countries and territories. Learn how Deloitte's over 470,000 people worldwide work together every day to make an impact that matters at www.deloitte.com.

SOURCE Deloitte Global