NEW YORK, Dec. 5, 2013 /PRNewswire/ -- Dimension Data, the $5.8 billion global ICT solutions and services provider, today announced it has been given an 'Excellent' rating for overall product viability by Gartner, Inc., in its Critical Capabilities for Telecom Expense Management1 (TEM) report. Product viability is Gartner's assessment of the vendor's strategy and its ability to enhance and support a service over its expected lifecycle. Dimension Data also scored one of the two highest ratings for ordering and provisioning.
The Critical Capabilities for TEM report, published on November 4 by Tom Eagle, research director with Gartner's Technology and Service Provider group, evaluates the six providers that met the inclusion criteria across five use cases and against eight critical capabilities:
- Sourcing Management
- Ordering and Provisioning Management
- Inventory Management
- Invoice Management
- Invoice and Contract Management
- Usage Management
- Dispute Management
- Reporting and Business Intelligence
Dimension Data's TEM solution supports the complete procure-to-pay lifecycle, including inventory, ordering, invoice management, billing, invoice validation, cost allocation, payment and all related workflows, saving clients time and money with automation and improved processes. Last month, Dimension Data launched its Communications Lifecycle Management (CLM) service. CLM helps clients manage the entire lifespan of both their mobile and fixed communications services inside and outside the corporate firewall – and is a strategic enabler in many of Dimension Data's global initiatives such as carrier management, unified communications and enterprise mobility.
"We are extremely proud to have achieved an 'Excellent' rating from Gartner," said Craig Levieux, Dimension Data's general manager, converged communications. "In 2011, Dimension Data committed itself wholeheartedly to the TEM market when we acquired Xigo. Our CLM solution is being embraced by our clients, and we look forward to accelerating and adding even more value on the basis of this investment."
About Dimension Data
Founded in 1983, Dimension Data plc is an ICT services and solutions provider that uses its technology expertise, global service delivery capability, and entrepreneurial spirit to accelerate the business ambitions of its clients. Dimension Data is a member of the NTT Group. Visit us at http://www.dimensiondata.com/en-US and www.facebook.com/DimensionDataAmericas or follow us on Twitter: @DimensionDataAM.
1Gartner defines TEM as the build-out of services, or the acquisition of third-party services, to manage the supply chain for telecommunications.
SOURCE Dimension Data