Dimension Data and Invoice Insight Sign 'Industry First' TEM Partnership

Multinational organizations set to benefit from new Managed Communication Service

Feb 17, 2010, 09:00 ET from Dimension Data

NEW YORK, Feb. 17 /PRNewswire/ -- Dimension Data, a global IT solutions and services provider, today announced that it has signed a strategic global partnership with Invoice Insight to offer the industry's first localized global Telecom Expense Management (TEM) solution.

As a result of the partnership, Dimension Data will offer a Managed Communication Service, which combines lifecycle management of telecommunications services and lifecycle management of network technologies. The partnership combines Dimension Data's established global footprint and unrivalled capability to plan, build, support and manage enterprise communication infrastructures, with Invoice Insight's award-winning BillPort Telecom Expense Management technology.  Together, the two companies can deliver a powerful TEM solution for multinational organizations.

In August 2008, Dimension Data was ranked by Gartner as highest in ability to execute when it was positioned in the Challengers Quadrant for Managed and Professional Network Services, Worldwide, while Invoice Insight has for the past three years been acknowledged by Gartner as a Strong Positive vendor in its TEM Marketscope.

Invoice Insight has been processing telecom invoices in multiple languages and currencies for the largest US-based multinationals for the past four years.  Their local account management presence and local service delivery capabilities are paramount to delivering a successful, honest global TEM offering.  

"Dimension Data has real local presence in our top 40 international markets, and an unmatched track record for delivering localized communications solutions on a global basis," said Invoice Insight CEO Dave Spofford.  "This partnership with Dimension Data ushers in a new era of global delivery capability for TEM.  It's also good news for international customers, as TEM typically slashes telecom costs by 10 to 30%."

"Many organizations struggle to manage their telecommunications costs and lifecycles consistently across all services and geographies.  In addition, most organizations have challenges because the commercial aspects of telecommunications and the technical aspects of networks are managed in silos," said Craig Levieux, Dimension Data's Group General Manager, Converged Communications. "The reality is that they are interdependent - both from a business process and a systems perspective.  Thanks to the new partnership with Invoice Insight, our clients will realize additional value through our end-to-end approach to managing their communications."

Dimension Data's three-phase approach to Managed Communication Services includes:

  • Baseline — creating visibility

a. Strategic roadmap

b. TEM Inventory baseline and savings roadmap

c. Managed services needs assessment

d. Technology Lifecycle Management (TLM) assessment

  • Improvement — unlocking value

a. Migration to Unified Communications & Collaboration and SIP trunking

b. Telecom price negotiation

c. Rationalization and optimization of infrastructure and inventory

d. TEM best practices implementation and savings roadmap execution

  • Management — ongoing visibility, improvement and optimization

a. Manage network, voice and visual communications environments

b. Manage telecom expense, inventory and lifecycle

About Invoice Insight

Invoice Insight provides automated telecom expense management solutions delivered via the software-as-a-service (SaaS) model. Its flagship product, BillPort®, is used by more than 150 organizations to manage and control the expenses and inventories of fixed and mobile communications. For more information, go to www.invoiceinsight.com.

About Dimension Data

Dimension Data (LSE:DDT), a specialist IT services and solutions provider, helps clients plan, build, support and manage their network and IT infrastructures.  Dimension Data applies its expertise in networking, security, operating environments, storage and contact center technologies and its unique skills in consulting, integration and managed services to create customized client services.  For more information: Call 866-DIDATA-US or visit www.dimensiondata.com/na.

Media Contacts:

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Dimension Data

Davies Murphy Group

(703) 217-2692

(781) 418-2413



SOURCE Dimension Data