Dimension Data Announces Managed Services For Microsoft Lync

NEW YORK, Feb. 19, 2013  /PRNewswire/ -- Dimension Data, the $5.8 billion global IT services and solutions provider, announced that it is extending its existing managed services portfolio for Unified Communications, to include managed services for Microsoft® Lync in response to increasing adoption of the Lync platform and client demand to manage the infrastructure. In addition to Lync application support - available for both Lync 2010 and 2013 environments - the service also includes hardware support and maintenance, patch notifications, service management and administration.

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"With compelling enhancements, such as improved enterprise architecture and voice, HD video conferencing, and Skype federation, expected for Lync 2013, demand for Lync is set to grow within our client base," said Peter Menadue, Dimension Data's general manager for Microsoft Solutions. "In fact, we have already received great interest in the platform. Dimension Data has tremendous experience as a managed services provider, and we found more and more clients asking us to support and manage their Lync infrastructure. This service complements our existing Cloud Services for Lync, Managed Services for IPT and Managed Services for Visual Communications offerings."

For organizations today, Lync is becoming a critical part of their unified communications and collaboration environments, with users managing the breadth of internal and external communications on the platform. As such, they are realizing it is critical to ensure business continuity of their Lync investments. The complexities of managing a Lync environment can be daunting because there are diverse components requiring multi-vendor management. This new service helps organizations to ensure their environments are up and running and optimized so they can focus their energies on maximizing how they utilize, rather than manage Lync. 

Giovanni Mezgac, Microsoft general manager for Lync said, "Dimension Data has a long and successful track record architecting and deploying solutions for Microsoft Lync. The addition of Managed Services for Microsoft Lync alongside their licensing, support and cloud services for Lync helps ensure organizations have end-to-end professional care of their Lync environment. Dimension Data's expanding portfolio for Lync is great news for our customers."

Dimension Data offers a modular approach, allowing organizations to package the management of their Lync platform to suit their needs. This adds value to those that already have a Lync platform in place, as well as those migrating away from legacy systems.

Managed Services for Microsoft Lync are available today in the U.S. and UK and will be rolled out to additional countries during the calendar year. Also available in the U.S., UK, Belgium and Australia is Dimension Data's support offering Uptime for Microsoft Lync. Uptime for Lync will also be extended to additional countries throughout the calendar year. Both offerings leverage Microsoft's Premier Support for Lync Partners.

Dimension Data will be onsite at booth #12 during the 2013 Microsoft Lync conference taking place February 19-21. At this year's conference, Dimension Data's unified communications expert, Anthony Vitnell will present, "The Keys to Lync 2013 Voice Deployment Success," touching on topics like disaster recovery and availability scenarios, telephony integration requirements, and network planning and sizing. For more information, please visit: Dimension Data Microsoft Lync Conference Session Details.

About Dimension Data
Founded in 1983, Dimension Data plc is an ICT services and solutions provider that uses its technology expertise, global service delivery capability, and entrepreneurial spirit to accelerate the business ambitions of its clients. Dimension Data is a member of the NTT Group. Visit us at www.dimensiondata.com/na and www.facebook.com/DimensionDataAmericas or follow us on Twitter: @DimensionDataAM.

SOURCE Dimension Data