Duck Creek Wins Third Consecutive XCelent Award in Celent's Claims Systems Vendors Report

Company earns two XCelent Awards for advanced technology and breadth of functionality, in addition to earning the highest-level rating from Celent's 2026 Report

BOSTON, Sept. 9, 2026 /PRNewswire/ -- Duck Creek, the intelligent core of insurance, has earned several significant distinctions in Celent's recent Claims Systems Vendors: North America P&C Insurance, 2026 report.

Achieving a Luminary rating in Celent's Technical Capabilities Matrix, the highest possible rating, Duck Creek is recognized as "a powerful claims solution that uses modern technology and offers comprehensive features." Duck Creek also earns XCelent awards in two categories, Advanced Technology and Breadth of Functionality, the third consecutive time Duck Creek received recognition from Celent for its Claims solution.

"Celent's recognition validates the direction we've taken with Duck Creek Claims, particularly as we continue building agentic AI deeper into the claims workflow," said Jose Lazares, Chief Product Officer of Duck Creek. "From AI-powered summarization to a claims intelligence portlet that brings third-party fraud and complexity models directly into the adjuster's workflow, we're focused on giving carriers technology that keeps pace with how claims actually get handled."

Duck Creek is also advancing claims intake with Agentic FNOL, an AI-Native capability that helps carriers orchestrate and automate the first notice of loss process across personal and commercial lines. By capturing loss details in a conversational multi-channel intake process, Agentic FNOL enriches and validates information, identifies potential fraud and anomalies, and routes each claim to the appropriate next action or flagged for user review. This reduces manual re work effort and accelerates resolution, helping carriers create more complete, adjuster-ready claim records faster.

An Award-Winning Platform

Celent, a global research and advisory firm for the financial services industries, aims in its 2026 Claims Systems Vendor report to analyze the capabilities of claims administration solutions active in the insurance marketplace, evaluating vendors based on functionality, technology architecture, and customer base and support.

The report points to several areas where Duck Creek Claims stands out, including:

• AI-powered summarization built on the Mistral Small 3.1 LLM, embedded directly in the adjuster workflow via a "Summarize" button
• A claims intelligence portlet that brings third-party AI models for fraud detection, claim complexity, and predictive inspection routing directly into the claim screen
• A loss intake API supporting both incomplete FNOL submissions and a complete route that triggers straight-through automation
• Multi-channel intake, including mobile, portal, email, and third-party vendor submission
• LexisNexis integration that automatically pulls in police reports to pre-populate claim fields
• Early duplicate detection via ISO claim search and a "Key Facts" section to flag claim complexity up front
• Straight-through processing from FNOL, including support for subrogation, liability, and payments

"Achieving value from investments in advanced AI comes from improving the user experience for crucial knowledge workers like claims adjusters," says Nathan Golia, senior analyst for P&C insurance at Celent. "Duck Creek's claims intelligence portlet and AI summarization tools give adjusters practical, configurable ways to act on third-party models for fraud, complexity, and inspection routing, right at the point of decision-making."

Celent's Technical Capability Matrix measures the sophistication and breadth of technology and functionality for leading claims administration systems being used or actively sold to insurers in North America and rates them accordingly. Duck Creek's P&C insurance claims administration system earned the highest rating achievable through the matrix, a Luminary-level distinction that Celent reserves for the strongest performers across both criteria.

About Duck Creek
Duck Creek is the intelligent core that leading insurers choose to build on. Purpose-built for property and casualty (P&C) and general insurance, Duck Creek unifies the full insurance lifecycle on a single platform with one data foundation. As an agentic platform, it connects intelligence across underwriting, policy, billing, claims, reinsurance, and payment workflows where decisions are made and compliance is non-negotiable. Duck Creek enables carriers to launch products faster, adapt quickly to change, and grow with precision and confidence. Solutions are available individually or as a full suite via Duck Creek OnDemand. Visit www.duckcreek.com and follow Duck Creek on LinkedIn and X. 

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SOURCE Duck Creek