AUSTIN, Texas, Jan. 21, 2019 /PRNewswire/ -- DVSAnalytics, a leading provider of enterprise-class contact center solutions, will be showcasing its portfolio of workforce optimization (WFO) and workforce engagement management (WEM) solutions this week at Avaya ENGAGE®. The Encore® WFO/WEM solution set includes interaction recording, quality management, analytics, workforce management, reporting and a powerful set of employee engagement capabilities.
Avaya ENGAGE is Avaya's premier event built around the future of communications technology and its impact on digital transformation. The annual event is hosted by Avaya and the International Avaya Users Group (IAUG), the voice of the global Avaya user community. This year's keynote speakers include Jim Chirico, president and CEO, Avaya, and Payton Manning, two-time Super Bowl-winning quarterback and five-time NFL MVP.
"As a member of the Avaya DevConnect program, our Encore WFO/WEM solutions are compliance tested and approved to interoperate with all of Avaya's major communications platforms," said DVSAnalytics CEO Hardy Myers. "We look forward to showcasing our world-class WFO/WEM solutions at Avaya ENGAGE."
Myers will be presenting Customer Experiences That Matter, Tuesday, Jan. 22, at 11:15 a.m. in the Experience Theater. He will be covering the evolution of and latest trends in workforce optimization and workforce engagement management, including:
- Common challenges facing contact centers
- The customer desire for simplicity
- The evolving role of analytics
- Workforce Management ROI
"The DVS Encore WFO/WEM platform offers enterprise-rich features that enable businesses of any size to manage their dynamic workforce and contact center environments," said DVSAnalytics CMO Denny Michael. "We have successfully delivered customer-centric insights to enterprises across all industries for over 35 years and we're excited to share our contact center technologies at Avaya ENGAGE 2019 in Austin."
To learn more about DVS, visit DVSAnalytics.com or drop by booth #333 to connect with our team.
DVSAnalytics (DVS) Workforce Optimization and Engagement Management solutions (WFO/WEM) are designed to improve the customer experience and maximize employee engagement and productivity by offering analytics-enabled insights into customer interactions and contact center operations. The DVS Encore® WFO/WEM suite includes interaction recording, quality management, analytics, workforce management, reporting and a powerful set of employee engagement capabilities. The company is headquartered in Scottsdale, Arizona. Learn more at www.DVSAnalytics.com and follow DVS on LinkedIn, Twitter and Facebook.