ECI Software Solutions Wins Three Stevie Awards for Sales & Customer Service, Demonstrating Its Commitment to Outstanding Customer Experience

Marlene Summers, senior vice president of ECI's Global Customer Support, named a Silver 2025 Stevie Award winner for her leadership and proven operation model; ECI also won two Silver Stevie Awards for its transformative customer service support and front-line technology efforts

FORT WORTH, Texas, March 20, 2025 /PRNewswire/ -- ECI Software Solutions, a global provider of cloud-based business management software and services, today announced it has won three Silver Stevie^® Awards at the 19th annual Stevie Awards for Sales & Customer Service. Marlene Summers, senior vice president of Global Customer Support for ECI, won a Silver Stevie Award in the "Customer Service Leader of the Year" category; and ECI's customer support team won two Silver Stevie Awards in the "Front-Line Customer Service Team of the Year – Technology Industries" and "Customer Service Transformation Award" categories.

In 2024, ECI transformed its global customer support strategy shifting away from a traditional tiered, call-center model to a more collaborative approach using product-specific support pods. This change transformed the daily experience of hundreds of team members across seven countries and 70 ECI products, enabling them to resolve customer requests in the shortest time possible. In less than one year, Summers and her team reduced the time to resolve customer service cases by 32%, improved phone channel resolution by 76%, and decreased case escalations by 76%. The new approach greatly enhanced the customer service experience as well as case efficiency.

"At ECI, our customers are at the heart of everything we do, and this recognition of three Stevie Awards is a true testament to our teams' unwavering commitment to customer success," said Riz Karim, chief customer officer at ECI. "We are incredibly proud of Marlene's leadership at the helm of global customer support, as well as the dedication of her team, which works tirelessly to listen and adapt to the evolving needs of our customers. Their efforts raise the bar as we continue to empower the entrepreneurial spirit on a global level."

More than 2,100 global nominations were considered in this year's competition. Winners are determined by the average scores of 176 professionals worldwide on seven specialized judging committees. Each entry is reviewed and rated by no fewer than five pre-qualified volunteer judges on a scale of 1-10.

"The outstanding scores awarded to this year's Stevie winners reflect the exceptional levels of achievement they demonstrate," said Maggie Miller, president of the Stevie Awards. "We proudly join the judges and the entire Stevie Awards community in congratulating and celebrating the winners on their accomplishments."

Winners will be celebrated during a gala event attended by more than 400 professionals at the Marriott Marquis Hotel in New York City on April 10.

A full list of winners is available on the Stevie Awards website. For more information about ECI, please visit the company website.

About ECI Software Solutions
ECI Software Solutions provides cloud-based business software for running small and mid-sized businesses end to end. Built by experts in manufacturing, residential construction, building supply, office technology and wholesale/retail distribution industries, ECI's industry-specific software connects businesses and customers, improving visibility, operational efficiency and profitability. With ECI, businesses seamlessly integrate sales and marketing, business intelligence, CRM, data and analytics, ecommerce, mobile apps and payment processing. With more than 30 years of industry leadership, ECI is trusted by 25,000 customers in more than 90 countries globally. Headquartered in Westlake, Texas, it has offices in the U.S., Canada, Mexico, United Kingdom, Netherlands, Belgium, Norway and Australia. For more information, visit www.ECIsolutions.com. 

About The Stevie^® Awards
Stevie Awards are conferred in nine programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards^®, The International Business Awards^®, the Stevie Awards for Great Employers, the Stevie Awards for Sales & Customer Service, the Stevie Awards for Technology Excellence, and the Stevie Awards for Women in Business. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations and territories. More than 1,000 professionals around the world participate in the Stevie Awards judging process each year. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.

Media Contact:
Brittni Borrero
Gabriel Marketing Group (for ECI Software Solutions)
Phone: 248-931-3418
Email: [email protected]

SOURCE ECI Software Solutions