EcoShield Celebrates First Customer Service Appreciation Week, Honoring the People Behind Every Call

EcoShield Pest Solutions recognizes the everyday dedication of its customer Experience Team with a week of connection, celebration, and heartfelt appreciation.

PHOENIX, Oct. 20, 2026 /PRNewswire/ -- EcoShield Pest Solutions celebrated its first Customer Service Appreciation Week with a week of recognition, connection, and activities honoring the people who help customers feel heard, supported and cared for every day.

For EcoShield's customer service teams, a phone call can mean helping someone resolve a frustrating pest issue, answering a billing question or coordinating with a local branch to find a solution. Each conversation requires patience, problem-solving and the ability to connect with someone whose day may already be difficult.

Customer Service Appreciation Week gave those teams an opportunity to receive the care they regularly extend to others.

"We appreciate everything that you're doing. We see you. We know your job is not easy, so this is our way of just saying thank you," said Lizzy Bradley, Manager of Customer Care Center, describing the message behind the celebration.

The effort began with Kristen Elmore, Training Manager of Customer Experience. As she started planning, she recognized that the celebration needed to reflect the people it was meant to honor. She brought together a committee representing different areas of customer experience, inviting team members to contribute ideas and help shape the week.

"It needs to have a voice from everyone," Kristen said. "The team needs to do this, because it's for them."

That collaboration became a week of shared music, interactive chats, quizzes, themed activities, recognition messages and appreciation gifts. Activities were designed to include both in-office and remote agents, including overseas colleagues, helping teammates connect across locations.

The celebration also created opportunities for people from local offices and other departments to share their appreciation. Conversations that typically centered on scheduling or customer needs made room for encouragement, laughter and getting to know one another.

For Heathyre Watts, a supervisor of customer care, those personal connections are central to supporting a team. Understanding how someone is doing, recognizing their efforts and helping them through a challenging day all influence the care they can provide to customers.

"I have to obviously look at the data and the numbers, but you impact those through connection with your team," Heathyre said.

The week offered another opportunity to recognize quieter team members whose contributions can be easy to overlook. Shared activities gave more people a way to participate, connect and feel included.

Jim Long, EcoShield's Manager of the Customer Care Center, praised the sustained engagement throughout the week and the effort to include overseas teammates. His message to the people taking calls and supporting customers was simple: "You guys all deserve it."

For Lizzy, the purpose of that work comes back to the person on the other end of the phone.

"We're just humans talking to humans," she said.

EcoShield's first Customer Service Appreciation Week celebrated that human connection—and the people who build it every day. Through the committee's efforts and participation across teams, the week put the company's purpose of spreading happiness into practice for those who spend their days helping others.

ABOUT ECOSHIELD PEST SOLUTIONS:

EcoShield Pest Solutions is a national leader in residential pest control, dedicated to protecting families and homes with comprehensive and effective solutions. Founded in 2008, EcoShield's mission has always been to deliver peace of mind through science-driven treatments that eliminate pests while minimizing environmental impact. With local service teams across the country, their team of experts provides personalized protection against ants, spiders, rodents, termites, and more—always backed by their commitment to reliability, sustainability, and exceptional customer care. For more information, visit www.ecoshieldpest.com.

SOURCE EcoShield Pest Solutions