EmblemHealth Family of Company Wins 2020 Stevie® Awards for Innovation in Customer Service

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Mar 02, 2020, 07:00 ET

NEW YORK, March 2, 2020 /PRNewswire/ -- EmblemHealth, one of the nation's largest non-profit health insurers, announced it was named the winner of two Stevie® Awards in the 14th annual Awards for Sales & Customer Service.

EmblemHealth received a silver award for Innovation in Customer Service in recognition of its innovative work in serving the City of New York members. EmblemHealth's Gold Line's specially trained agents make it easier for members to get questions answered and get the care they need more quickly by speaking with live agents specialty trained to provide help on the first call.

EmblemHealth's, physician partner AdvantageCare Physicians (ACPNY), one of the largest primary and specialty care practices in the New York metropolitan area, won a bronze award in the Contact Center of the Year category recognizing the tremendous effort these members of the Care Teams provide in connecting patients to care.

Established in 2002, the Stevie® Awards for Sales & Customer Service are the world's top honors for customer service, contact center, business development, and sales professionals in more than 60 nations. The awards were presented during a ceremony in Las Vegas, Nevada where EmblemHealth staff members were present to accept the top honors.

"EmblemHealth thanks the Stevie® Awards for recognizing our team's work providing outstanding customer service," said EmblemHealth President and CEO Karen Ignagni. "Our call centers work diligently and with empathy to meet the needs of our patients and partners, ensuring they have full access to information, resources and care. Their work ethic and concern embody our goal of creating healthier futures for our members and patients."

More than 2,600 nominations from organizations of all sizes, in virtually every industry, in 48 nations were evaluated in this year's competition. Finalists were determined by the average scores of more than 180 professionals worldwide in seven specialized judging committees.

"Customer service is at the center of everything we do at EmblemHealth," Ignagni concluded.

EmblemHealth works directly with providers, brokers, and employers to supply health care to businesses and employees. Their website features a variety of customer service resources detailing FAQ's, how to find a provider, information about specialty services, and more. Additionally, EmblemHealth's award-winning call center is available for assistance seven days a week from 8 a.m. to 8 p.m.

About EmblemHealth
EmblemHealth is one of the nation's largest nonprofit health insurers, with 3.1 million members and an 80-year legacy of serving New York's communities. The company offers a full range of commercial and government-sponsored health plans to employers, individuals and families, as well as convenient community resources. As a market leader in value-based care, EmblemHealth partners with top doctors and hospitals to deliver quality, affordable care. For more information, visit emblemhealth.com.

About AdvantageCare Physicians
AdvantageCare Physicians, one of the largest primary and specialty care practices in the New York area, provides quality, personalized care that is focused on the whole patient. With medical offices across the five boroughs and Long Island, AdvantageCare Physicians takes a team-based approach to care where physicians work with nurses, social workers, nutritionists, behavioral health specialists and other professionals. www.ACPNY.com.

About The Stevie Awards
Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 nominations each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.

SOURCE EmblemHealth