ANDOVER, Mass., Oct. 22, 2012 /PRNewswire/ -- Enterasys Networks, a Siemens Enterprise Communications Company, today announced the availability of a new series of "how to" videos designed to help its customers solve common problems and utilize its products more effectively. Located on the Enterasys OneFabric YouTube site and the Enterasys support page, Enterasys developed the videos to provide a unique resource for customers and prospects to streamline their networking environment in both Enterasys-specific and multi-vendor environments, and to demonstrate its vast knowledge in the networking space. The how-to videos represent a new model for Enterasys' support organization to help meet customer needs and have the potential to reduce support costs.
"With more than 60 videos now available created to help our customers streamline their current network environment, we are excited to give our customers a valuable tool to help decrease support costs by answering common customer questions in a clear and effective way," said Vala Afshar, chief customer and marketing officer at Enterasys Networks. "We believe our outstanding customer service and support is a key differentiator and these videos provide yet another support tool with tangible and valuable information – all available for free."
Enterasys is taking suggestions from customers for new topics. Customers can submit an idea on the support page, or through Twitter (hashtag #enterasyshowto). Enterasys will also be hosting the videos on specific product pages.
"With a small, busy IT department, we are all forced to tackle multiple disciplines with little prior experience or training. A day away from work for training is a rare luxury and as a general practitioner, I must be familiar with many tasks," said Deb James, senior network administrator at Richard Bland College. "The Enterasys how-to videos give me the confidence and knowledge to tackle new tasks and understand familiar tasks better. The videos are short, professional, and informative and provide simple, easy-to-follow instructions. My only suggestion is that Enterasys do more of them."
About Enterasys Networks and Siemens Enterprise Communications
Siemens Enterprise Communications is a leading global provider of unified communications (UC) solutions and network infrastructure for enterprises of all sizes. Leveraging 160 years of experience, we deliver innovation and quality to the world's most successful companies, backed by a world-class services portfolio which includes international multi-vendor managed and outsourcing capabilities. Our OpenScape communications solutions provide a seamless and efficient collaboration experience – on any device – which amplifies collective effort and dramatically improves business performance. Together, our global team of UC experts and service professionals set the standards for a rich communications experience that empowers teams to deliver better results. Siemens Enterprise Communications is a joint venture of The Gores Group and Siemens AG, and includes Enterasys Networks, a provider of network infrastructure and security solutions, creating a complementary and complete enterprise communications solutions portfolio.
SOURCE Enterasys Networks