Eventide Communications and Positive 911 Announce Partnership to Support PSAPs

LITTLE FERRY, N.J., June 17, 2025 /PRNewswire/ -- Eventide Communications and Positive 911 are pleased to announce a new partnership to strengthen operational leadership and telecommunicator support nationwide at public safety answering points (PSAPs). This collaboration combines Positive 911's mission of intentional recognition with Eventide's advanced technology, Critical Insights AI.

Critical Insights AI is Eventide's AI-powered analytics platform specifically created for public safety agencies. Trained on public safety data, the platform supports supervisors by automating quality assurance tasks, providing real-time call scoring and offering preloaded APCO/NENA evaluation forms. These features reduce administrative workload, allowing supervisors to prioritize coaching, development and real-time support.

In addition to QA capabilities, Critical Insights AI includes tools that identify potentially stressful call content and high-volume exposure to these types of calls. Patent-pending Stress Level Reporting, and Call Type Reporting and Trending, allow leaders to engage in meaningful check-ins with telecommunicators at the right moments. A built-in Training Simulator provides guided practice in a controlled environment, reinforcing confidence and decision-making without impacting live operations.

"We are honored to partner with Eventide Communications. Pairing Critical Insights AI with the Positive 911 Recognition Collection will provide 911 leaders with smart tools that promote excellence, resilience and meaningful recognition for the 911 professionals under the headsets in communities across the country." –Ty Wooten, Founder and President of Positive 911

"This partnership is about giving PSAP leadership the tools to lead more effectively and giving telecommunicators a voice, recognition and the support they've always deserved. Critical Insights AI turns data into action, helping centers create environments where people feel seen, supported, and successful." –Brad Basile, Chief Operating Officer, Eventide Communications

This partnership reinforces a shared belief that retention starts with support. By combining Positive 911's focus on recognition with Eventide's technology-driven insights, PSAPs gain actionable tools to celebrate excellence in call taking, identify areas of risk, and build resilient, purpose-driven teams.

The importance of recognition is also supported by APCO International's standards, which identify "Lack of Recognition" as a core contributor to stress and turnover among public safety telecommunicators (PSTs). According to APCO Project RETAINS (2005 & 2018), employee recognition functions as a protective factor against stress and significantly contributes to employee satisfaction. The study notes that without recognition from management, supervision, and the media, PSTs are more likely to leave the job, negatively affecting center retention (APCO ANS 3.111.1-2022).

Eventide Communications:
www.eventidecommunications.com

Positive 911:
www.positive911.com

Critical Insights AI:
www.eventidecommunications.com/product/critical-insights-ai/

Detecting Early Warning Symptoms of Stress in Public Safety Telecommunicators:
www.apcointl.org/~documents/standard/31111-2022-detecting-early-warning-symptoms-of-stress-in-public-safety-telecommunicators?layout=file

About Eventide Communications LLC
For over 50 years, Eventide Communications has developed and produced innovative recording technologies within the USA. With over 9,000 installations in 82 countries and counting, Eventide's Linux-based NexLog DX-Series recorders are trusted worldwide for reliability and security. Their latest innovation, Critical Insights AI, gives public safety answering points a comprehensive suite of artificial intelligence tools to automate processes and optimize resources. Whether it's public safety, air traffic control, healthcare, or defense, Eventide gives your team the technology needed to cut through the noise and capture clarity in data communications.

About Positive 911
Founded in 2024 by a veteran of the 911 profession, Positive 911 sets a higher standard for recognizing emergency communications professionals. The organization creates meaningful, lasting tributes that reflect the real impact of the work and actively supports technologies that enhance PSAP operations and call-taking excellence.

Contacts:
Brad Basile
Chief Operating Officer
Eventide Communications LLC
(201) 641-1200, Ext: 2590
[email protected] 
www.EventideCommunications.com

Ty Wooten, ENP
Founder & President
Positive 911
(317) 473-5700
[email protected] 
www.Positive911.com

SOURCE Eventide Communications LLC