Eventide Communications Showcases Critical Insights AI and Mental Wellness Initiative at NENA and APCO 2025

LITTLE FERRY, N.J., June 11, 2025 /PRNewswire/ -- Eventide Communications will highlight its 2025 Mental Wellness Initiative at this year's top public safety conferences – NENA 2025, taking place June 21–26 in Long Beach, California, and APCO 2025, hosted July 27–30 at the Baltimore Convention Center. As part of its ongoing initiative, "Supporting staff. Caring for People," Eventide will feature Critical Insights AI, the company's AI-powered analytics suite designed to promote operational efficiency and support the mental wellness of emergency communications professionals.

The Mental Wellness Initiative began at APCO International's 9-1-1 Wellness Summit in Portland, Oregon, in March 2025. Eventide's mission is to provide meaningful, technology-driven tools that ease the administrative burden on emergency communication centers while helping supervisors and telecommunicators manage the psychological demands of their roles.

At both conferences, attendees can visit Eventide's booth to experience a live demo of Critical Insights AI. This comprehensive suite of AI tools integrates with Eventide's NexLog DX-Series recorders and is trained on public safety data. It features real-time wellness tracking capabilities, including Eventide's patent-pending algorithms for determining the potential stress level a telecommunicator may have experienced during a call. This reporting can help center managers identify potentially high-stress calls and check in to provide pre-emptive care. This innovative technology includes automated QA, advanced search tools, and actionable insights that support decision-making and resource optimization. Critical Insights AI's Training Simulator replicates real-life emergency call scenarios in a controlled, educational environment. It allows new and experienced telecommunicators to practice critical call handling and dispatch decision-making skills, without impacting live operations.

"Technology should make hard jobs easier. Critical Insights AI is about giving telecommunicators a voice, simplifying supervisory workflows, and ensuring that our technology serves the people doing the work," said Brad Basile, Chief Operating Officer of Eventide Communications.

Eventide invites public safety professionals to share their mental wellness stories as part of its community engagement efforts. Monica Million, CEO of Million Consulting Services and former NENA President, will be available to talk one-on-one with attendees at both events. Million will also co-host the AI-Powered Wellness Breakout Session with Tiffany Carey, Eventide's National Channel Manager, on Wednesday from 3:30–4:30 p.m. at NENA 2025.

"Somebody finally did it," Million says of Critical Insights AI. "They put all of these tools on one serving platter and said, 'Here you go.' Supervisors need to know about the capabilities and ease it will bring to their day-to-day tasks."

Visit Booth 318 at NENA 2025 and Booth 2706 at APCO 2025 to see how Critical Insights AI can help ease staffing burdens and provide pre-emptive care for your team. After all, retention starts with support.

• NENA 2025: www.eventidecommunications.com/nena-2025/
• APCO 2025: www.eventidecommunications.com/apco-2025/
• Product Information: www.eventidecommunications.com/product/critical-insights-ai/

About Eventide Communications LLC
For over 50 years, Eventide Communications has developed and produced innovative recording technologies within the USA. With over 9,000 installations in 82 countries and counting, Eventide's Linux-based NexLog DX-Series recorders are trusted worldwide for reliability and security. Their latest innovation, Critical Insights AI, gives public safety answering points a comprehensive suite of artificial intelligence tools to automate processes and optimize resources. Whether it's public safety, air traffic control, healthcare, or defense, Eventide gives your team the technology needed to cut through the noise and capture clarity in data communications.

Contact:
Robin Moore
AI Program Coordinator
Eventide Communications LLC
(206) 799-0246
[email protected]
www.EventideCommunications.com

SOURCE Eventide Communications LLC