Exceleron Platform Deployed to More Than 150,000 Customers for Salt River Project's M-Power, North America's Largest Prepay Utility Program

Program successfully transitioned from legacy system to industry leading platform

PHOENIX, May 13, 2025 /PRNewswire/ -- Exceleron, North America's leading prepay energy technology company, has fully deployed its PayGo prepay and electronic billing solution for Salt River Project (SRP)'s M-Power customers in Arizona. Introduced in 1999 by SRP, M-Power has grown into the largest prepay utility program in North America. SRP selected Exceleron and Landis+Gyr to replace the previous M-Power solution with advanced prepay, digital billing, and payment services as part of a 10-year service agreement.

About 15% of SRP's residential customers – or more than 154,000 households – who are enrolled in the voluntary M-Power program have historically realized an average of 12% energy savings compared to those on other SRP plans. In 2024 alone, M-Power contributed 40% of the total peak reduction measured across all SRP energy efficiency programs, demonstrating its effectiveness in energy management and cost savings. This was accomplished across multiple customer segments participating in this program. M-Power earns extremely high satisfaction rates, with 93% of customers surveyed preferring prepay over SRP's other monthly billing plans.

Empowering Customers with Prepay Utility Services

Prepay utility service offers utility consumers greater control over their spending. Exceleron's platform leverages customer engagement, actionable messaging, and greater visibility to provide numerous opportunities for reducing energy costs.

"The SRP M-Power program continues to be a popular option for many of our customers," said Glen Traasdahl, SRP Senior Director of Customer Services. "The evolution of M-Power with Exceleron demonstrates our commitment to providing exceptional customer service and the new platform enables us to continue growing our program and enhancing our customers' experience."

Jeffrey Weiser, Co-CEO at Exceleron, added, "SRP is consistently ranked highest in its region for customer satisfaction by J.D. Power and the M-Power program is a key contributor to that success. We are excited that SRP has entrusted Exceleron to deliver better affordability, energy efficiency, and customer control through this historically important program."

About Exceleron

Exceleron Software is North America's leading utility prepay and payment technology company, having introduced over two million utility customers to the benefits of prepay. Exceleron's PayGo and MyUsage product lines are cloud-based software-as-a-service solutions focused on prepay, consumer engagement, comprehensive consumer messaging, and integrated payments. Our platforms have been utilized by electric, water, and gas utilities to increase energy affordability for consumers. On average, consumers of our platforms realize 5-15% energy conservation and efficiency improvements, while utilities reduce write-offs and outstanding debt by more than 70% through prepay. Consumers gain access to detailed information about their energy consumption and greater control over the amount, frequency, and methods of payment, increasing customer choice, improving satisfaction, and significantly lowering financial risk for utilities. More information is available at www.exceleron.com.

About Landis+Gyr

Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid. Having avoided 9 million tons of CO2 in FY 2024, Landis+Gyr manages energy better – since 1896. With sales of USD 1.7 billion in FY 2024, Landis+Gyr employs around 6,300 talented people across five continents. For more information, please visit our website www.landisgyr.com.

SOURCE Exceleron Software