Faye Unveils New Integration Connecting Intercom and NetSuite, Giving Support Teams Instant Access to Financial Data

New integration syncs contact, company, and financial records between the two platforms, so customer-facing teams get answers without ever leaving Intercom.

CALABASAS, Calif., Sept. 15, 2026 /PRNewswire/ -- Faye, a global leader in software strategy, AI deployment, integration, and ongoing management for mid-market and enterprise organizations and the 2026 Intercom Services Partner of the Year, today announced a new integration connecting Intercom, from the parent company Fin, and NetSuite, giving support, sales, and success teams a complete view of every account's financial history without ever leaving Intercom.

Support reps have long faced a familiar bottleneck: a customer asks about an invoice or an order, and the answer lives in a finance system the rep can't see. Faye's new integration closes that gap. Customer, contact, and financial data now stay in sync between NetSuite and Intercom automatically, so teams spend less time switching tools and chasing down answers, and more time helping clients.

The integration includes:

• Two-way contact sync: Support, sales, and success teams always see up-to-date contact names, companies, and phone numbers, no matter which system the information was entered in.
• Automatic company sync from NetSuite to Intercom: Every NetSuite customer record becomes a Company in Intercom, complete with website and industry, so conversations are instantly attached to the right account.
• Invoices, credit memos, and sales orders visible directly in Intercom: Reps can see a customer's billing and order history without ever leaving the Intercom Inbox or Messenger, cutting down on tool-switching and back-and-forth with finance.
• A purpose-built, read-only Sales App inside Intercom: Customer-facing teams get a clear, safe snapshot of NetSuite financial data, with zero risk of accidental edits to source records.
• Context-aware record display: The app automatically surfaces the Sales Orders, Invoices, and Credit Memos tied to whichever Company or Contact is open, so reps get relevant answers in seconds, not minutes.

"Every time a support rep has to stop and ask another team for an answer, that's a moment we're not taking care of the client the way we should," said David Faye, CEO of Faye. "This integration is about closing that gap. We built it so the answer is already there, right inside the conversation. That's what Innovate³ means to us. We don't stop at connecting two systems, we keep asking what would actually make a rep's day easier, and we build that next."

The Intercom NetSuite integration is available now. Faye is offering walkthroughs and pricing details on request for clients interested in connecting the two platforms. To learn more, visit fayedigital.com/software/intercom-netsuite-integration/.

About Faye

Faye is a global leader in software strategy, AI deployment, integration, and ongoing management for mid-market and enterprise organizations. A ten-time Inc. 5000 award winner and the Intercom 2026 Services Partner of the Year, Faye serves as a trusted advisor in CRM, CX, and AI, across platforms including Fin, Salesforce, HubSpot, SugarAI, Zendesk, Freshworks, and Claude, earning recognition from clients and partners for its deep expertise and results-driven approach.

Faye goes beyond solving technology challenges, focusing on unlocking the full potential of software to drive long-term success. Through an innovative, all-inclusive, and cost-effective approach, the company helps organizations select, deploy, integrate, and optimize sales, service, and marketing solutions that not only meet business needs but also fuel growth. Backed by proven expertise, elite partnerships, and a suite of proprietary products, Faye delivers seamless, scalable, and results-driven solutions. Its award-winning model ensures adaptability and excellence.

Axia, Faye's innovative managed service offering, redefines traditional managed services by bundling Faye's extensive capabilities and expertise into a single, fixed-rate subscription. It empowers organizations with continuous platform optimization and improvement, moving beyond basic issue resolution to deliver transformative solutions. Axia encompasses comprehensive services including strategic planning, configuration, AI, deployment, user adoption, ongoing training, and dedicated software and support. This ensures cost predictability, expert access, scalability, and enhanced efficiency across multiple applications, allowing businesses to focus on core objectives while Faye manages their software ecosystem.

Simply put, Faye makes the world's best software even better.

About Fin

Fin is the company behind Intercom, the customer service platform this integration connects to. Formerly known as Intercom, Inc., the company renamed itself Fin in 2026 to reflect the growing role of its Fin AI agent product line, while Intercom continues on as its customer service software, giving businesses a shared inbox, help desk, and AI agent to resolve customer questions quickly across chat, email, and other channels.

About NetSuite

Oracle NetSuite is a cloud-based enterprise resource planning (ERP) platform, giving organizations a single, unified system to manage accounting, financial management, inventory, and other core business processes.

SOURCE Faye