Field Squared Partners with Nexmo, the Vonage API Platform, to Deliver Industry's First Real-Time In-App Messaging and Collaboration Solution to Field Service Organizations
HIGHLANDS RANCH, Colo., Nov. 28, 2018 /PRNewswire/ -- Field Squared, Inc.™, the industry's first Field Service Management Process Automation Platform, today announced a partnership with Nexmo, the Vonage API Platform (Nexmo) part of Vonage (NYSE:VG) to provide Field Squared customers with real-time in-app messaging and collaboration solutions.
According to analyst firm Gartner, "by 2020, more than 75% of field service organizations with over 50 users will deploy mobile apps that go beyond simplified data collection and add capabilities that help technicians succeed."*
Through this partnership, Field Squared's customers will now have access to real-time voice and video conferencing, text-messaging communications and collaboration capabilities via Nexmo APIs. Embedded within the Field Squared Field Service Mobile Application, customers will have the ability to make voice or video calls, collaborate in group conversations, access previous conversation history, send SMS/text messages and reference assets, work orders and forms in conversations.
"We strive to embed complementary technology into Field Squared that will improve and accelerate our customers' field service initiatives," said Christopher James Camut, Director, President and CEO at Field Squared. "Our industry-first partnership with Vonage's Nexmo goes a step beyond, helping to improve the customer service experience our customers provide to their customers. It's a great digital transformation story and we're thrilled to be a part of it."
"With solid growth trajectory in the field service management space, we are thrilled to partner with Field Squared to expand our real-time cloud communication solutions across field service organizations," stated Mark Summerson, Global Partner Program Director for Nexmo, the Vonage API Platform. "The nature of field service work requires seamless, contextual in-app communication and collaboration capabilities and we're proud to be part of this industry-first partnership, providing those tools to enhance the customer experiences."
*Gartner, Critical Capabilities for Field Service Management, Published 27 March 2018
About Field Squared
Field Squared is the industry's first unified Field Service Management Process Automation Platform. As a cloud-based SaaS solution, Field Squared is flexible, scalable and purpose-built to optimize the efficiency of the mobile workforce in the field. Focusing on business process automation, Field Squared enables enterprises to digitally transform, completely automate and streamline their field service operations, from the frontline to back-office systems. Learn more at www.fieldsquared.com/company.
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About Vonage
Vonage (NYSE:VG) is redefining business communications. True to our roots as a technology disruptor, we've embraced technology to transform how companies communicate to create better business outcomes. Our unique cloud communications platform brings together a robust unified communications solution with the agility of embedded, contextual communications APIs through Nexmo, The Vonage API Platform. This powerful combination enables businesses to collaborate more productively and engage their customers more effectively across messaging, chat, social media, video and voice.
The Company also provides a robust suite of feature-rich residential communication solutions.
Vonage Holdings Corp. is headquartered in Holmdel, New Jersey, with offices throughout the United States, Europe, Asia and Israel. Vonage® is a registered trademark of Vonage Marketing LLC, owned by Vonage America Inc.
SOURCE Field Squared
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